Windows Mail does not sync

To access the emails via the mail tile does not sync my account. Know that because access to the account Hotmail/Outlook through Explorer are still up-to-date. It is new and is not happen before May would be the question seeks to correct.

Thank you.

Hi Joan,

I understand that your email application is not synchronized.

This could be caused due to the following reasons:

  • App obsolete.
  • Corrupt app.
  • Conflict of third-party application.

Simply answer the sub questions to help you best:

  1. Do you have any third-party security program installed on the computer?
  2. Do you have any other customer e-mail on the computer?

Please follow the methods and check them off below if it helps:

Method 1: Clean boot

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135

Note: After troubleshooting, consult this section «How to reset the computer to start normally after a boot minimum troubleshooting»

Method 2: Troubleshooting App

Please see the below the article that will give you troubleshooting related to the app and it offers you also a troubleshooting tool that will automatically detect the problem and remedy.

http://Windows.Microsoft.com/en-us/Windows-8/what-troubleshoot-problems-app

Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

Tags: Windows

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