"Windows Media Player cannot play the CD because the disc is dirty or damaged" then tried to play or rip CD

Original title: in trouble with listening to music with my computer / RIP to my computer. says disc dirty error or damaged. new cd used

Remember - this is a public forum so never post private information such as numbers of mail or telephone!

Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

Hi sheeneevandomm,

1. the problem occurs with any particular CD\DVD?

2. did you of recent changes on the computer?

3. you have any third-party DVD burning software on the computer?

I suggest that you visit the site for manufacturer of DVD player and update the firmware of the drive, check to see if it helps.

For more information on the firmware update, you will need to contact the manufacturer of the drive.

I also suggest that you update the drivers from the chipset on the computer by contacting the manufacturer of the computer, check if it helps.

Important: Change (CMOS) BIOS/complementary metal oxide semiconductor settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    (FWIW... it's always a good idea to create a system)
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    Original title: Media Player

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  • Windows Media Player cannot play the DVD because no compatible DVD decoder is not installed on your computer

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    FWIW... Win XP cannot natively recognize Commercial
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    (FWIW... it's always a good idea to create a system)
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