Windows update fails on XP Pro SP3 with 0x8007F064 error code.

Windows update fails repeatedly on XP Pro SP3 with 0x8007F064 error code:

Update security for Windows XP (KB2661637)
A security update cumulative for Internet Explorer 8 for Windows XP (KB2647516)
Update security for Windows XP (KB2660465)

Update works fine until yesterday. Microsoft tool ran (no change), reloaded Windows Update (no change), a tool for malware own virus check comes to nothing. Any ideas?

Since it is a Dell computer, chances are a Norton or McAfee free trial is preinstalled. When you have done the clean install, the free trialware would have ALSO reinstalled (but not valid now).  Let's see if the execution of two removal tools & a few tweaks resolves the behavior.

[You can print these instructions for reference offline. [If a step said to restart, restart! ]

1. click right on the following link to download the Norton removal tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

1B. right click on the following link to download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. double-click on the file that you saved in # 1 a above, to run the utility. DO TAP not your keyboard until the race ends, then restart.

3. double-click the file that you saved in # 1 b above to run the utility. DO TAP not your keyboard until the race ends, then reboot again.

4 start | Settings | Control Panel | Add/Remove programs. Set Program Access and Defaults: select (check) the CUSTOM [<>] configuration option, and then click the arrows pointing to the far-right | Browser: select "Internet Explorer" here (to not "use my current... »). [1]

Illustration: http://teamtutorials.com/wp-content/uploads/2007/05/set-program-access-defaults-02.jpg

If you return to check the out parameter #1 above, it'll be "Use my current..." "but now it's going to be"point"to IE so that you don't need to change anything or reset. [Think of it.]

5. now check your settings here: IE tools | Internet Options | Programs | Default web browser: If the make default button is NOT dimmed, click/press it.

6. open Internet Explorer (only!) to http://support.microsoft.com/kb/923737 & run the difficulty.

Note => for best results, check the option Remove personal settings .

7. IMPORTANT - don't SKIP THIS STEP! Open Internet Explorer (only!) to http://support.microsoft.com/kb/910336 of => [ignore the title & symptoms].

7B. do disappear/close the troubleshooter automatic pop - up; then...

7 c. run difficulty he 50202 in DEFAULT modes and AGGRESSIVE. [2]

8 restart once more.

9. open Internet Explorer (only!) at http://windowsupdate.microsoft.com . Select CUSTOM and scan | See if you can install all the available now security updates (i.e., KB2660465, KB2647516 or KB2661637).

-Online if an update of root certificates is listed under the category of updates software optional on the left side of the window of scan results, install it to enjoy greater security of IE8. [3]

Tip: Do NOT install any other updates software optional or any updated material in option .

10. in response to this post with a status report.

Good luck!

==================================================
[1] once you get the missing updates installed, do not hesitate to make Firefox default browser.

[2] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not list the updates installed in Add/Remove programs.

[3] MS provided the distribution of a new version of update root certificates on Tuesday, 28 Feb-12. Until then, the update root certificates , released on 22 Nov-11 will be offered. MS usually new versions of root certificates update releases every 3 or 4 months.

[Last updated - 24 Feb-12, 19:47 UTC]

Tags: Windows

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