Windows Vista does not work with modem wireless broadband

I saw no answer to this problem.  Can anyone help?

Windows Vista on my DELL laptop at home does not work with my new NETGEAR modem wireless broadband 3 G.  The modem appears in the list of networks, I just errors like: unable to connect, cannot diagnose,... Both devices work perfectly well together when connected by cable but not wireless.  Interestingly, my laptop work, also a DELL but runing Windows XP, works very well with the NETGEAR modem.

Summary:
Vista / Netgear wired - work
Vista / Netgear wireless - does not work
XP / Netgear wireless - work

I went through the NETGEAR troubleshooting guide, doing everything from changing the types of security to manually enter the MAC address of the laptop.  I ran to the ground with the NETGEAR support engineers, and they said check with Microsoft.  I am convinced that it has something to do with Vista.  Any ideas?

Hi jhandcc,

Please provide the complete error message you receive.

Step 1: You can follow the steps described in the article below

Error message when you try to automatically connect to a wireless access point that uses authentication of network shared in Windows Vista: "Windows cannot connect to" "

http://support.Microsoft.com/kb/948180

 

If the problem persists,

Step 2: Download and install the latest service pack for windows vista on the computer

How to obtain the latest Windows Vista service pack

http://support.Microsoft.com/kb/935791/

 

Reference:

You cannot connect to a wireless network on a Windows Vista-based computer

http://support.Microsoft.com/kb/935222

 

For more information, see the link below

Solve problems, find wireless networks

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-finding-wireless-networks

Let us know if this helps

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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