Windows vista hangs at login screen, not responding not the mouse, keyboard not to react.

My father called me and is a problem with his laptop.  It is running Vista Edition family Basic.  It starts and gets to the screen where you type your password, but freezes it.  The mouse is not active, and it can not type his password.  When you try to start in safe mode, it does the same thing.  Someone had problems with this before?

Hello

Will there be any changes made to your computer before this problem?

After starting the computer, leave the computer idle for awhile and check what is happening.  Check if you receive error messages.

This problem may occur in many scenarios. These scenarios are:

one.

The registry is corrupted.

b.

A system file is missing or damaged.

c.

A device driver file is missing or damaged.

You need to do a Startup Repair or System Restore DVD to fix this

Startup Repair: You can run the Startup repair tool by using the Windows Vista installation disc or by using the preinstalled computer recovery options.

 

Please refer to this article to perform a Startup Repair

http://support.Microsoft.com/kb/925810

Startup Repair: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/startup-repair-frequently-asked-questions

System Restore: Follow the article below to perform a system restore.

http://support.Microsoft.com/kb/940765

Reference: How to solve problems of performance during startup in Windows Vista
http://support.Microsoft.com/kb/950684

Thank you

Tags: Windows

Similar Questions

Maybe you are looking for