Windows Vista - no start menu and blinking pointer

Original title: Please help me "solve this problem."

I DON'T KNOW WHAT EXACTLY IS THE PROBLEM. BUT WHATEVER IT IS... I don't understand!  THIS IS MY FOURTH ATTEMPT TO GET HELP FROM THE MICROSOFT COMMUNITY.  WHENEVER I GET THIS FAR WITH IT, I CLICKED ON 'TRANSFER' I GET "LOGGING IN OFFLINE MODE" AND IS IMMEDIATELY CUT IN OFFLINE MODE!
AND I CAN'T CALL THE "MICROSOFT CALL DESK" BECAUSE I'M ALMOST YOUR MINUTES ON MY CELL PHONE, AND DO NOT HAVE A FIXED POSITION.  BUT I DESPERATELY NEED HELP!  I DON'T KNOW IF THIS WILL GET THRU OR IF I'LL GET CUT NEW OFFLINE SO SICK KEP IT RUNS [KEYWORDS] PROBLEMS;  START MENU, THE MOUSE POINTER ARROW FLASHES, VERY LIMITED USE AND KEEP CUTTING IN OFFLINE MODE.  IT IS WHAT IS A VIRUS?   Help, please?   THANK YOU VERY MUCH [ADVANCE] TO HELP WITH THIS!

Hello

I'm sorry to hear that you are facing many problems with Windows vista. I suggest you follow the suggestions and check.

1. don't you make changes on the computer before the show?
2. you receive an error message?
3. What is the brand and model of the computer?

You can try to boot into safe mode with network and try to run a Microsoft security scanner and check.
http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

You can run a Microsoft security scanner to make sure that the computer is free from virus infection:
http://www.Microsoft.com/security/scanner/en-us/default.aspx
WARNING:
If you run the antivirus program that is infected by the virus scan will get deleted. Therefore, reinstall the program. Also if the files and folders are affected by the virus, while they might even get deleted

Just reply with the results. I'd be happy to help you further.

Tags: Windows

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