Windows will not close, got to do 'End now' to force the narrow

I get a variety of error messages when trying to close the windows by clicking Start > shut down the computer.  Usually it's ' end program 14 c 4 ' demanding my click on 'end' to force the closure.  It's already happened and I managed to fix then but this time, I'm puzzled.

Hi NLWest,

1. did you of recent changes on the computer?

2 when was the last time it was working fine?

3. do you have security software installed on the computer?

Method 1

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you put the computer in a clean boot state and check if it helps.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See section to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

Method 2

If the previous step fails, then check out the articles below and check if that helps.

Advanced Troubleshooting for shutdown problems in Windows XP

http://support.Microsoft.com/kb/308029

You cannot log off, restart or shut down your Windows XP-based computer

http://support.Microsoft.com/kb/831431

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