Windows Windows stuck 8.1 update
I tried fixing a computer for a friend. It's a bit 15.6 "with Windows 8.1. When I start it, it starts the update (x %) and freezes at 3%. I have let it sit at the 'fail' and push away me in Windows. Which will never happen (4:30 later again to 3%). I tried refreshing but the drive is locked and can't seem to find a way to fix this or the other. I have created a Windows 8.1 Refresh/restore disk but, as this isn't my computer, on which it has not been successfully upgraded to 8.1. So, I'm in a dead end here.
So, to summarize. I can't:
A: get into windows with the computer.
B: cannot update or restore the disk is locked.
C: have not found a way to unlock the drive successfully
D: cannot create recovery media "positively successful."
E: can never read his Windows key, anyway.
I really wouldn't want to lose all the information here, as well as most of these things is images and other irreplaceable media of his children and grandchildren. Any help would be most appreciated.
Hello Necrious,
Thanks for posting your question on the Microsoft community.
I would like to know some information about the problem so that we can help you better.
1. What is the brand and model of your computer?
2 - is the computer boot to the desktop?
3. What is the full error message or code when you say, "the disk is locked"?
4. have you made any recent hardware or software on your computer changes?
Thank you for details on the question and your efforts to resolve.
This problem can occur because corrupt Windows Update files or parameters.
If the computer boots to the desktop, then I suggest you try using the steps described in this article and check if it helps.
Reference:
Windows Update crashes when installing updates in Windows 8, Windows 7, or Windows Vista
http://Support2.Microsoft.com/kb/2700567
Note: Please do not perform 'System Restore' or 'Refresh' at the present time.
I hope this information helps.
Simply answer the required information and let us know if you need more help.
Thank you
Tags: Windows
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