Windows Windows stuck 8.1 update

I tried fixing a computer for a friend. It's a bit 15.6 "with Windows 8.1. When I start it, it starts the update (x %) and freezes at 3%. I have let it sit at the 'fail' and push away me in Windows. Which will never happen (4:30 later again to 3%).  I tried refreshing but the drive is locked and can't seem to find a way to fix this or the other. I have created a Windows 8.1 Refresh/restore disk but, as this isn't my computer, on which it has not been successfully upgraded to 8.1. So, I'm in a dead end here.

So, to summarize. I can't:

A: get into windows with the computer.

B: cannot update or restore the disk is locked.

C: have not found a way to unlock the drive successfully

D: cannot create recovery media "positively successful."

E: can never read his Windows key, anyway.

I really wouldn't want to lose all the information here, as well as most of these things is images and other irreplaceable media of his children and grandchildren. Any help would be most appreciated.

Hello Necrious,

Thanks for posting your question on the Microsoft community.

I would like to know some information about the problem so that we can help you better.

1. What is the brand and model of your computer?

2 - is the computer boot to the desktop?
3. What is the full error message or code when you say, "the disk is locked"?
4. have you made any recent hardware or software on your computer changes?

Thank you for details on the question and your efforts to resolve.

This problem can occur because corrupt Windows Update files or parameters.

If the computer boots to the desktop, then I suggest you try using the steps described in this article and check if it helps.
Reference:
Windows Update crashes when installing updates in Windows 8, Windows 7, or Windows Vista
http://Support2.Microsoft.com/kb/2700567

Note: Please do not perform 'System Restore' or 'Refresh' at the present time.

I hope this information helps.

Simply answer the required information and let us know if you need more help.

Thank you

Tags: Windows

Similar Questions

  • Configuration of the Windows stuck at 67% updates then restarts and the entire process loop

    Original title: configuration of updates

    My computer starts to try to configure Windows updates immediately I turn it on and gets to 67% and no further. Finally, it restarts and start the process again without success. All this takes 11/4 hours before I can connect on the Internet. This happens only in the last 3 days.

    Hi didi45,

    1. the updates Windows tried to install?

    2. don't you make changes to the computer before this problem?

    You can read the following article and try the steps.

    The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7

    http://support.Microsoft.com/kb/949358

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Impossible to update of Windows and other software (stuck at 'Check updates')

    My laptop cannot update windows, it get stuck at "Checking updates...". The same thing happens if I try to update other software, including antivirus software. That they be stuck all trying to update or to tell me that they cannot connect to the server.


    Thank you!

    Hi mariusov,

    Run the tool for troubleshooting under construction and check if it helps, here is the link, you can see: the problems with installing updates:http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates

    Try the steps listed in the link below: you may encounter temporary connection related errors when you use Windows Update or Microsoft Update to install updates: http://support.microsoft.com/kb/836941

    Thank you, and in what concerns:

    Samhrutha G S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Update Windows stuck in a loop. Keeps trying to download page 3 of 3, but never does, then restarts and is trying to download. Can't seem to put an end to the loop.

    Update Windows stuck in a loop. Keeps trying to download page 3 of 3, but never does, then restarts and is trying to download. Can't stop the loop to try something else.

    The operating system is Windows Vista.

    I found this as a solution and to share it here, I still have questions, but thinking might help someone.

    Windows Vista and 7 update Reboot Loop Fix

    Symptom: You have a update that is causing Windows Vista or Windows 7, stuck in an infinite loop. The problem usually manifests as a "step 3 of 3:0 % complete...". "followed by a restart which starts at the exact same message, not allowing you to get on your account of connection or a desktop at all. It's a pain, and he doesn't stop, even in Mode without failure or advanced trying last good known Configuration in the start menu.

    Here is the short version for people who know how to get to tools to do this and if run System Restore from the installation DVD does not work: DELETE files

    \Windows\WinSxS\cleanup.XML AND (as applicable)

    \Windows\WinSxS\pending.XML and the infinite loop update will be set.

    There are two ways to get the files, you need to delete. The easiest is to start your installation of Windows and the button 'Install now' DVD, click on the link located at the bottom left that says 'Repair your computer' open a command prompt and type:

    del C:\Windows\WinSxS\cleanup.xml

    del C:\Windows\WinSxS\pending.xml

    The other way is to download a live Linux distribution such as the System of Tritech Service (which, unlike Vista or 7 DVD, can be booted from a USB flash drive for computers with no CD/DVD drive such as netbooks), open a command prompt, mount the file system and deleting the files. Assuming that your Windows installation is the first partition on the first hard disk, the following commands in rxvt or a console in the Tritech Service system should work:

    Mount.NTFS - 3 g/dev/sda1/mnt/sda1

    RM /mnt/sda1/Windows/*/cleanup.xml /mnt/sda1/Windows/*/pending.xml

    umount/mnt/sda1

    discount to zero f

    Anyway you do it, this solution will stop the engine update loop reboot and let you return to your computer. You may need to make some corrections, additional or manual updates if you have problems, but unless your login screen and/or the Office should be accessible! Is a very annoying problem and I noticed that Google is looking for things like "stage of vista 3 3 restart" usually only provides information about how to run the system on a Vista DVD restore. Unfortunately, if there is a problem with an update, sometimes the system restore does not work and fail with obscure errors, so this info is vital.

    Maybe it's your last chance to avoid giving to the top and reinstalling Windows, and we always like avoiding relocations!

  • Windows Update is stuck look for updates please help

    I get very frustrated because one of my programs usually open unless I do an update of the platform, but when I try to update my computer is just stuck to 'check updates' and its been like that for more than a day. I don't know what to do, I called the support microsoft product, and even that they did not help. This is a new computer with windows 7 pro. Please help me I am very frustrated.

    3020369 is only a prerequisite for the KB3172605, a criticism:

    https://support.Microsoft.com/kb/3172605

    Best regards, VZ :)

  • Windows Update stuck at 'Check updates'

    Original title: Windows Update stuck

    I had to recover my laptop windows 7 back to out-of-box state system. Once presented to my office, I immediately went to Windows Update to install all of the updates that I needed. After installing SP1, and restart the computer, windows update to update the update agent, so he could get some more updates. He said he would close and re - open Windows Update, which she did, but now it is stuck on "check updates".

    The update that broke the update of Windows was "Windows Update Agent 7.6.7600.320"

    I have since made a recovery of the system to the State out-of-box three times and each time "Windows Update Agent 7.6.7600.320" installs Windows Update is stuck saying "check updates".

    I did tons of attempts to solve this problem, but it won't find more updates and I can't install more updates.

    I have also experienced problems with Windows Update still looking for updates when Windows Update 7.6.7600.320 has been installed automatically after the system update to SP1 (it was after doing a clean install of Windows 7).

    The following worked for me:

    1. manually installing KB3083710

    2. manually installing KB3102810

    3. restart the computer

    4. run the Windows Update Diagnostic tool to reset Windows Update (support.microsoft.com/en-us/kb/971058)

    5 restart the computer again and search for updates

  • Upgrade Windows 10 stuck at 'Check updates'.

    Recently, I started the download for Windows 10 using 'media creation tool. When the Setup program is started, it got stuck on "check updates", it's over an hour now and it is still stuck at 0%. What am I supposed to do?

    There are actually two options in creating media tool:

    • Update this PC now: Automatic Download, Installation.You don't need to do anything. You try this option.
    • Create an installation media for PC:Download an Installation file. When downloaded and opened, you find a setup.exe to run the Inplace upgrade. Make sure you only download the installation media according to your system.

    Windows 10 ISO download - Windows 10 Forums

    Use method 2 from here and follow as said.

    Use the recommended options for this PC check that you use the ISO to improve the current system. Skip step 6.

    Then after the download is complete, you must run the Setup program to upgrade your system. This is the guide:

    http://www.tenforums.com/tutorials/2267-Windows-10-upgrade-installation.html

    Method 7/Step 7 must be followed.

    Uncheck the get the latest updates for Installation (select yet) in the first screen, which would skip this step.

    Let us know if you need any other assistance

  • Download update Windows 7 stuck on Security Update (KB2993651)

    For some automatic downloads of Windows has stopped right, PC started running very slowly and I discovered all the necessary updates.

    After almost a day (24 hours) download, I noticed its been stuck on Security Update (KB2993651).  Update from 165 to 230.

    I don't know how or why. Please can someone help. Ive tried as much as possible download of reading problems, but nothing really done and feel.

    Please run the Windows Update Troubleshooter:
    http://go.Microsoft.com/?linkid=9830262

    Please provide details of any problem it reports as not fixed.

  • Windows Update stuck with 'Check updates'

    Separated from this thread.

    I have also the same problem rmahmud28 is seen except mine is Windows 7. He is stuck with 'Check updates' and I've already updated the Windows Update Agent. I tried some other stuff, like your FixIt tools, but nothing.

    No idea why or how... the problem was solved by itself. Looks like I have left no system check all these 300 updates available for download.

    Thanks anyway

  • Update Windows, stuck at step 3 of 3, does not start

    Hello

    Reading the forums, so it seems I'm not the only one who had this problem, but none of the data seems to work for me.

    My computer is running slow this morning (as sometimes when he treats a large update), so I restarted.  But now, whenever the system tries to start, it gets insofar as the message 'configuration updated step 3 of 3, 0% ' before it restarts in total.

    I am running Windows Vista Home Premium - I think that it is 32-bit, but I'm not positive.  I have a laptop HP Pavilion DV6345us.

    I tried all suggested fixes, I found.  I tried to launch the Mode without failure (all versions of it), but every time it's the same thing.  I've never had to simplified office, I think I'm supposed to see.  I tried the system restore, but none of the dozen or so restoration work points.  After each attempt to restore the system, I get this error message: data error (Cyclic Redundancy Check) (0 x 80070017).

    My last update was added on 06/05/10 at 09:16:38.  My last update before that was 05/03/10 at 14:31:18.  My time zone is set to GMT - 8:00 (or Pacific time).  Between the Windows updates, I downloaded an update for Java (Java 6 update 20) 04/05/10.

    I have also run the memory diagnostic tool, but that has not changed anything.

    I do not have any third-party malware or anti-virus software.

    This is all the relevant information, I think I can give.  Any comments would be greatly appreciated, because I use my computer for work and need again as soon as POSSIBLE.

    Thank you!

    I do not have any third-party malware or anti-virus software.

    Not good.

    Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

    How TO do a clean install of Vista: See the section "If you want to reinstall Windows Vista by running a new installation... "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista

    Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

    4 steps to help protect your new computer before going online
         http://www.Microsoft.com/security/pypc.aspx

    Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

    NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

    Norton Removal Tool
         FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer product removal tool
         http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

    If you need assistance, start a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/vistarepair/threads

    If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • Windows 7 Home Premium, stuck in the update cycle

    My machine has been ask to update Win 10 for a while, but my computer office contributed to discourage users of the upgrade due to some problems (is my home PC, but I sometimes take care of office on this subject) software testing.

    A few days ago the process of upgrading to win 10 go really emphasizing and somehow automatically upgraded my machine (?).  I used the option to "return to my previous version" and I was apparently to Win 7 again.

    However, the machine insists I have pending updates and asking and sometimes restart, trying constantly to update, but nothing happens.  10 minutes after the restart he wants to do it again and again and again, like the groundhog day...

    I tried the Fixit and up-to-date diagnostic routines, but neither changed anything at all, even after several attempts.

    I read this thread here:

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-update/Windows-7-64-bit-update-problem/58ba13c1-6635-411b-84CD-f1fa1fd060e1

    and did the sfc/scannow, who found nothing.

    I put the automatic update and wait for time to pass, nothing happened but she wants to always restart and restart and restart.

    My update log is displayed here:

    http://1drv.Ms/22ckODq

    any help is appreciated.  I willing to go to win 10 if that solves the problem, but the upgrade program to win 10 guard starts just the same reboot to install cycle updates!

    I hope that you don't have to re - install.  Of reading woody materials on this issue and it can help you.

    http://www.InfoWorld.com/article/3033806/Microsoft-Windows/how-to-roll-back-your-Windows-10-upgrade.html is the best guidance you can find on this...

  • Windows Vista - August 2010 update

    Windows Vista - August 2010 update. Stuck at 17 of 18 updates. Hard drive is occupied after 17 hours of update.

    Hi JX2,.

    1. you receive an error message?

    2. do you have security software installed on the computer?

    First restart the computer and check more later history of the update to get the update failure and post details back with details.

    (a) open Windows Update by clicking the Start button. In the search box, type Update, and then in the list of results, click Windows Update.

    (b) in the left pane, click view update history.

    (c) to view more information about an update, double-click it.

    Also try to install new updates after restart the computer after the computer is clean boot state in order to avoid any interference from third-party program while installing updates.

    See the Microsoft article below and try again mentioned step

    The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7

    http://support.Microsoft.com/kb/949358

    I hope this helps!

    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Windows cannot check the updates of error code 80080005

    My laptop is a Dell Inspiron I1720
    The processor is Intel Pentium Dual CPU T2310
    Windows Vista operating system

    There is an icon that appears in my task bar that says "Windows cannot check for updates.
    When I click on it it takes me to my page of Windows Update and I have the option to check the updates. But when I click that whatever he says 'Check updates' and the bar under just keeps going. There is no response.

    I tried checking update yesterday again. No answer there are really long, about 5-6 hours.

    Finally he appeared as

    Windows could not search for new updates.
    An error occurred when the new updates on your computer.
    Error (s) found: 80080005

    There are times when I turn on the laptop I get random pop ups saying "process host Windows stopped working. I guess that the problem might be related to that as well.

    This has happened for several months. Have not been able to update windows and so I can not download any program. I'm stuck without an anti-virus now because my anti-virus subscription has ended. But I can't download anything again because my windows is not updated.

    For now, I'm stuck here without an anti-virus and my laptop has been running very slow...

    Hello

    1. do you get an error message when you try to download programs?
    2. don't you make changes to the computer before the issue occur?

    Method 1
    Reset windows update components.

    How to reset the Windows Update components?
    http://support.Microsoft.com/kb/971058

    Method 2

    Perform the clean boot and check updates.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135

    Note: follow step 7 of section of boot KB929135 to the computer in normal mode.

    http://www.Microsoft.com/download/en/default.aspx

  • Windows Defender is not updated

    my windows Defender is not updated. error code is 0x80072f8f. I searched microsoft websit, they say it is because of the time difference between the server & computer but I checked this & not found no difference, moreover, did the steps proposed by microsoft.

    Yet the existence of the problem, I don, t know how to fix this problem. How can I uninstall & reinstall windows Defender ONLY, NOT THE FULL OS. ?

    Hello

    I searched in the Microsoft Knowledge Base, and this could be useful for you:
    http://support.Microsoft.com/kb/929458

    Welcome them

  • update my company of windows 8 in regular windows 8 may be updated to 8.1

    How can I change or update my company windows 8 in regular windows 8 can be updated to 8.1?

    Hi @rrad ,

    Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. If you running Windows 8 business and want to switch to Windows Enterprise 8.1:

    Download your Windows Enterprise 8.1 media of the Volume Licensing Service Center (VLSC). Please note that Enterprise Windows 8.1 cannot be updated in the Windows store. It can only updated with media the VLSC. Learn more on the general availability of Windows 8.1

    I hope this helps.

    Thank you.

Maybe you are looking for