Windows XP does not recognize my DVD players after uninstalling Norton 360

After uninstalling Norton 360, my Windows XP-based computer does not recognize my CD-ROM/DVD-ROM drives.  Tried to reinstall drivers without success.  Clicking on driver, I get a drive not installed message.  Using the Manager, have uninstalled and reinstalled the drives without success.

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Try following the steps under "Windows XP" in the article following the MS KB:

http://support.Microsoft.com/kb/982116

These measures, to remove the UpperFilters and LowerFilters, values if they exist, in the registry key named can help.

Create a System Restore Point beforehand and restart the computer later.

Tags: Windows

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