Windows XP Home SP 3 won't stop or suspend.

It is an old laptop Fujitsu-Siemens, ca. 2005, German edition of Windows XP Home Edition.

-When I choose "Shut Down" on the start menu, the product of procedure normally stop until the final screen with the bottom of the welcome and the "Windows is shutting down" message... ». At this point, there is a swirl of disk activity that lasts about 30 seconds, then nothing. The only way to turn off the computer is manually pressing the power button for four seconds.

At no time do the message "It is now turn off the computer," so I don't think that it is a problem of ACPI. At the same time, I get no error message when I start the machine later.

I tried 'all the usual suspects' - cleaning of Norton and McAfee, the registry changes in order to reduce downtime, register ACPI settings. Nothing has worked. The system running AVG Free Edition 2011, but this closing problem since I got the laptop.

The problem is also there in safe mode. The computer will not restart or suspend, either - in both cases, he leaves me to welcome blue background screen (without the home - only stop messages).

As a user of Linux/Unix for a long time, I would address this problem by making the traces of the stack, ps, high and looking at the newspapers, but newspapers XP (Event Viewer) don't tell me something meaningful and there seems to be no way to "look under the hood" to see what is actually happening during this phase of stop - if I could see that I would have this problem corrected in a few seconds.

I would be grateful for the advice of a Windows guru, who can show me what I'm missing or hurt.

Hello

I suggest you follow the steps mentioned below.

 

Method 1:

Create an alternate user account and check if you are able to stop or suspend the Windows.

How to create and configure user accounts in Windows XP

http://support.Microsoft.com/kb/279783

Method 2:

I suggest you do a SFC (System File Checker) and check if the problem persists. Follow the steps mentioned below.

a. Click Start, click principally made programs, accessories, right-click on command prompt and select run as administrator.

b. click on continue or provide administrator credentials if prompted.

c. in the type in the following command prompt window and press ENTER:

sfc/scannow

d. you should see the following message on the screen:

§ Begin the analysis of the system. This process will take time.

§ Beginning verification phase of system scan.

e. audit % complete.

f. once the scan is complete, a test to see if the problem you are experiencing is resolved or not.

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

http://support.Microsoft.com/kb/310747

Method 3:

I suggest you to update the BIOS.

Method 4:

I suggest you make a room upgrade.  Uninstall SP3 returning back to SP2, then proceed to the inplace upgrade. See the article mentioned below.

How to remove Windows XP Service Pack 3 from your computer

http://support.Microsoft.com/kb/950249

How to perform an upgrade on the spot (reinstallation) of Windows XP

http://support.Microsoft.com/kb/978788

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit ourMicrosoft answers feedback Forum and let us know what you think.

Tags: Windows

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