WinXP stuck in Mode 'Safe '?

Recently, I was struck by a type of virus after clicking on a link sent by "Google Alerts".  In the process of 'cleansing' of the computer (with the help of a forum on Internet safety), I managed to mess up my Windows XP OS (Home).

When I boot to normal Windows XP 'Welcome' screen, the 'Administrator' account and my own account (with administrator privileges) are displayed, but a 3rd 'user' (with limited privileges) is not displayed.

Entering into WinXP, I feel a lot of faults (Windows Update, for example, show up with an error message and I can't "update" MSSE due to another error message).

My troubleshooting so far has led me to believe that my OS is somehow "stuck" in a version of "safe mode".

Any direction would be much appreciated

Mike, thank you for responding.

While I waited several days for technical support MS get back to me, your suggestion has inspired me to start to tinker around... again... and I managed, somehow, to 'restore' my system successfully.

2 attempts to enter 'Safe Mode with Command Prompt' failed on my first (I have observed what appeared to be a list of 'safe mode' file/driver loads but it appeared to hang loading agp440.sys), on my third try the 'safe mode' initial screen appeared a moment... then 'disappeared' in the "loading WinXP" standard blue screen then on the same non-standard login page 'user' is displayed.  This time, however, when I logged on WinXP, it was in a 'command prompt' window full-screen.  Weird.

I tried sfc/scannow, but I was, apparently, still locked in a broken version of 'safe mode' and the following error message is displayed.

Windows file protection could not initiate a scan of protected system files.  The specific error code is 0x000006ba [the RPC server is unavailable.].

I discovered that using Ctrl + alt + delete has to the "Task Manager", but I found the office completely naked when I arrived... and the 'safe mode' window display  I entered "Explorer" in the window "run" task manager and was able to restore the office... but anything else would be responsible (network, MSSE, etc.).  so... I tried to recharge using 'Normal', then "SafeMode w/networking", but now I couldn't get out of the full screen login "command prompt".  Bad and worse thought that I have.

Get now desperate, I tried the option 'restore the last working' in the list of F8 and, wonder of wonders, I was back to normal!  I don't know how he is restored (perhaps from a restore MSSE point?) since I had turned off 'system restore' during the process of cleaning of virus and had not yet turned on he back.

Sorry for the length, but I thought that you would like to read the success story.

Thanks again for the help.

Tags: Windows

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