Wireless Keyboard/Mouse Combo problem - keyboard, the mouse is not

I have the combo keyboard and mouse depending on:

Model: KBRF3971

FRU P/N: 03 X 8201

In my workplace, we have 6 all in thinkcentre PC side by side on a desk. Recently, a mouse has stopped working, I then noticed that the mouse was infact controlling one away from the PC, even though she already had a both mouse control everything!

I tried the key F2 + F3 + F4 on the keyboard combination, out batteries, changed the port USB receiver is connected to, reinstalled the drivers & checked the correspondence of the serial numbers on the keyboards and mice.

Nothing has worked, worse yet another computer furthur down did exactly the same problem!

Does anyone have an idea how to solve this problem?

Hello

Welcome to Lenovo Community

We are really sorry to hear about the issue you are facing,

Try to remove the system, Connect USB dongle, even to a laptop to ensure there is no interference with other USB receivers and follow the procedure below

Tags: Lenovo Products

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