wireless mouse not working not

I just bought a laptop of Hp Envy PC m6-n168ca m6 to replace my last Envy with a damaged operating system. I have a Microsoft 4000 wireless mobile mouse to use with it and I plugged it in the usb connector and installed automatically and apparently successfully. Unfortunately, the mouse is not recognized on the screen. It works on my other laptop so I know it isn't the mouse. This is my first laptop touchscreen but I wonder if it has something to do with it? The function of mouse trackpad works fine but I need to be able to use the touch pad and mouse. Is this possible? Is there something I need to enable/disable or turn off? I searched through all the help and control settings and can not find any useful information. just how to change settings click of mouse and stuff. Can someone help me with this?

Thank you

Britt

@brittmeekison ,

Hello and thanks for the display on the HP support forums.  Here are some links that can help you with your touchpad and mouse problem.

Use and troubleshooting of the TouchPad and ClickPad (Windows 8)

Troubleshooting of touch screen in Windows 8

Here is the link to your drivers for your laptop as well.  When the removal and replacement of the drivers.  Make the removal of the drivers in safe mode.

PC drivers for laptop HP ENVY m6-n168ca

Safe mode of Windows 8

If please after back and let me know how things are going with this.

Thanks again for posting and have a great day.

Tags: Notebooks

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