Withings scale

I bought a scale in an Apple Store and I can't connect with my Airport Express.I submit my problem to the Withings and they gave me 4 reasons:

  • or attempt to connect to a network of 5 GHz instead of a 2.4 GHz network. The scale is able to connect to networks of 2.4 GHz. This can be changed from the control panel of your router.
    • This isn't the cause of the problem the airport Extreme has 2 connections.
  • You are trying to connect to a network configured to something other than 802.11b/g/n, such as ac 802.11. This, too, can be changed from the control panel of your router.
    • Here, I think that my problem. Because my Airport is ac 802.11. My question is how can a scale may be sold in an Apple Store and network connection does not work with the airport?
  • The scale is too far from the wireless router. Rule so you can move the ladder closer to the router and try to connect again.
    • It is out of the question. I asked the scale behind the router.
  • The name of the network or the password use special characters (non-unicode) as u or o, or images emoji. The scale cannot connect to networks that include emoji or special characters in the name or the password.
    • do not apply to my network settings.

How can I solve this?

Thank you.

By chance filter is your AirPort base station configured for MAC? I.e. programmed access? If so, remember to include the MAC address wireless of the measurement scale.

Tags: Wireless

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