Would it not possible to see calls suspended in other lines as well
Hello
When a call is on hold, it is visible in the suspended queue calls. Is it not possible to see the suspension of calls in other queues so (Calls Outstanding, your group calls)?
Is it possible to disable the call suspention in VSM?
Thank you
Stasys
Hello
Lists in circulation filters are fairly easily customizable (Okay okay, it's easy in case if you have a little experience reading/editing xml files and understanding of sql queries):
All of these filters and queries of joins are defined in the file Config/config xml - browseviews.xml. You can take a look and try changing some filter conditions for suspending criteria.
Check the other forum discussions, there are several messages with advice and informed about this.
Please do not hesitate to contact if you need assistance.
I doubt that much is it possible to disable the suspension of appeal device in the system. But who knows...
Concerning
Gytis
Tags: VMware
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