Wuauclt

Similar Questions

• Windows XP pro - fault with windows Explorer wuauclt.exe

  I just loaded win xp pro and all worked very well. Use Windows Explorer to transfer data from old phone to new via wireless network and OK except when you're done (5 hours) a given MS a problem and Explorer error message refuses to run again. How to restore its function. Wuauclt.exe is the subjecty of report Ms.

  Disable Windows automatic update and I hope that the problem will be solved.

• Wuauclt.exe slow down my computer

  Whenever the Windows Update automatic update Client runs, it significantly slows down my computer.  For this reason, I put automatic updates updated Fridays @ 03:00, so that I'm not on my computer and it should not cause me any hassle during the working day.  However, this is not the case.  It's a Tuesday afternoon and I have wuauclt.exe now works and has downloaded the updates and continues to ask me to install the updates.  It is difficult to run the programs I need for running the job with that.  I've closed several times by the Task Manager: processes tab and it will not be closed.

  How to stop popping up and running ONLY at 03:00 on Friday?

  Sorry for not responding earlier but I never received a notification of any more responses about this until today .

  My preference would be to make manual updates on the site, so I won't warn me, warn me or come at all.

  As Mike has already said, if your on a domain network, you must ask the Admin on how the system is updated.
  If it isn't and you are the person who updates it, then you have to turn off the automatic updates service and set THE " disable automatic updates. I want to update my computer manually. "

  When you are ready to update, and this includes to restart the system so that files that are used can be replaced, and then start the automatic updates service before either visiting web sites Windows or Microsoft Update.
  Security updates are issued the second Tuesday of each month; No updates for Windows security are issued the 4th Tuesday of each month.

  However, this will prevent the installation of any out of band, critical security updates unless you watch ( the Microsoft Security Response Center (MSRC), search for the Microsoft TechNet security bulletins or the pages of Description of Software Update Services and Windows Server Update Services changes in content for 2010 .

  There is also the possibility that SAV is originally the CPU problem through its oversight to this place:
  WINDOWS\SoftwareDistribution\Datastore

  You suggest or the Sys Admin read this MSKB and configure Service according to its recommendations to see if the problem is resolved:
  Recommendations for computers that are running versions currently supported Windows Antivirus MowGreen Services consumer safety update

• Problem with wuauclt.exe

  Hello

  I'm having a very aggravating problem.  About every 12 seconds a black box showing wuauclt.exe is running is displayed.  It appears that for a fraction of a second, just enough to have problems with typing.

  I use Windows Vista (Service Pack 1) and this has happened since the installation of Windows (that is, since this morning). It is not malware or a virus (I scanned for both).  In addition, I can't upgrade to service pack 2. When you click on the file "Windows Update", I am greeted by an "empty window".  In other words, the window appears, but has no text.

  Please tell me what to do so that my computer function normally.

  Thank you.

  Mike

  Free unlimited installation and compatibility support is available for issues related to Windows Vista Service Packs. Availability of support chat or messaging differs depending on your location. Some questions may require more support for which it has advanced a charge: http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034 ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Wuauclt.exe circulates every day for about an hour!

  I have spoken here on the forum of the Performance and maintenance. The problem I have is that the update process wuauclt.exe Windows runs almost 1 hour daily and my system relentlessly during this period and no page faults unresponsive until the end of the update. For example, here is a shot of my WindowsUpdate.log for yesterday:

  http://pastebin.com/embed_iframe.php?i=72Nr9eWk

  I am running Windows XP Professional SP3 and I have Norton anti-virus installed. I suspect that updates triggered by Norton. I've tried to set automatic updates to run 1This just a week, but that did not work. The default on page 1 hour fest happens again.

  Should I remove the C:\WINDOWS\SoftwareDistribution\DataStore directory, and restart?

  Fact. Waiting now to see if it worked.

• Wuauclt resumes computer after starting 15-20 minutes

  Every day after you be logged on wuauclt (XP Home Edition) are on my computer.  The I/O stays on for 15-20 minutes and it is useless to try to do something during this period.  Once I have finally get the Manager of tasks to appear, wuauclt seems to be the only process that is paging memory.  I have 512 MB of RAM.  After wuauclt is over my computer works normally.  This only happens when I connect first the morning.  I log on 2 - 3 times more during the day, but the problem does not occur then.  Any suggestions would be greatly appreciated!

  Microsoft has acknowledged the problem-online http://social.answers.microsoft.com/Forums/en-US/xpperformance/thread/2e9bce71-788f-4f8a-bfed-bb713a300922/#d098eb64-7910-4f3c-9f64-2b82806193b6

  In the meantime, here is a workaround as well as a few FAQ & updates in guard-online http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/ef18ff87-db7f-4705-8105-33dcf9a9a03b/#44e80262-9a91-4ddb-9770-63810962cb8c

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Cannot update windows via windows update Center. Numbers of message error 0 x 80248011, App name wuauclt.exe

  Please, I beg you, help me please I need this computer for my work and am already 1 day behind by logging into my company to do my job (I have Windows XP Version 2002 service pack 2)

  Not only can't update windows via the update enter but an error message continues to appear every minute that used to go.

  It says "wuauclt.exe has encountered a problem and needs to close. We are sorry for the inconvenience. »

  If I click on th does not send or send error report this message keeps popping up. When I click the to see what data link, he said:

  "Error signature szAppName: wuauclt.exe szAppVer: 7.4.7600.226 szModName: szModVer esent.dll: 5.12600.2180 offset: 005d 424 '  Details of the declaration: this error report includes: observation information covers the status of wuauclt.exe when the problem occurred, the operating system version and used hardware and Protocol address Internet (IP) of your computer. etc, etc, etc.

  When I click on info tech I get

  Content error report the following files should be included in this error report: C:\DOCUME~1\Owner\ LOCALS~1\Temp\WER189a.dir00\wuauclt.exe.mdmp C:\DOCUME~1\Owner\ LOCALS~1\Temp\WER189a.dir00\appcompat.txt WER189a the number changes each time.

  So far, I ran McAfee, Microsoft Security Essentials and it keeps popping up. I still do not know what updates I need through the Update Center but could manually go and get service pack 3 by itself. I need to be able to use the center of update and do not have this message continues to flow upward.

  What I do?   Thank you so much Corina

  [Duplicate of http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/f72cfbb1-1a82-4ebb-83e1-d28fa3151bf3]

• Don't know what updates I need through the center of update. And get the following error message popup every minute, wuauclt.exe.

  Please, I beg you, help me please I need this computer for my work and am already 1 day behind by logging into my company to do my job (I have Windows XP Version 2002 service pack 2)

  Not only can't update windows via the update enter but an error message continues to appear every minute that used to go.

  It says "wuauclt.exe has encountered a problem and needs to close. We are sorry for the inconvenience. »

  If I click on th does not send or send error report this message keeps popping up. When I click the to see what data link, he said:

  "Error signature szAppName: wuauclt.exe szAppVer: 7.4.7600.226 szModName: szModVer esent.dll: 5.12600.2180 offset: 005d 424 '  Details of the declaration: this error report includes: observation information covers the status of wuauclt.exe when the problem occurred, the operating system version and used hardware and Protocol address Internet (IP) of your computer. etc, etc, etc.

  When I click on info tech I get

  Content error report the following files should be included in this error report: C:\DOCUME~1\Owner\ LOCALS~1\Temp\WER189a.dir00\wuauclt.exe.mdmp C:\DOCUME~1\Owner\ LOCALS~1\Temp\WER189a.dir00\appcompat.txt WER189a the number changes each time.

  So far, I ran McAfee, Microsoft Security Essentials and it keeps popping up. I still do not know what updates I need through the Update Center but could manually go and get service pack 3 by itself. I need to be able to use the center of update and do not have this message continues to flow upward.

  What I do?   Thank you so much Corina

  Hello

   

   

  Let us make the below listed methods and check if we still get the error message.

   

  Method 1.

  I would ask you to reset the Windows UPdate components and check if you still get this error message.

  Click the Fix It button in the article below to do it automatically or you can do it manually as wel. For more information, refer to the article below.

  How to reset the Windows Update components?
  http://support.Microsoft.com/kb/971058

   

   

  Method 2.
  If the error still persists please provide us with the error log:
  Type eventvwr.msc/s in the address bar.
  The list of all the events that are listed as 'Error' in the main window when you go to 'Newspapers Windows' and 'Application '. There is often a large number of them. Send us any ones you see listed for the last few days. (Please also do it for the log files in 'System'). When you do, provide us the name of the 'Source' and all that is listed in the description below the list of newspapers box when you click on one.

   

  Method 3.

  I would also recommend to install the Windows Update Agent to manage the updates on your computer.

  Download and install the Windows Update Agent to manage updates for your computer.
  Follow the link below to download and install Windows Update Agent:
  http://support.Microsoft.com/kb/949104

  
  Please let us know if this helps you resolve the problem or if assistance is needed.

  
  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• duplicates wuauclt.exe & c:\windows\system32\wuaueng.dll (need both?)

  Hello
  I am running xp pro sp3 with MSE (v. 1.77.1038.0). I had CATrust AV until a few weeks ago. I'm on a domain network. We have not required WU to run all the time.

  I have issues with wuauclt.exe slow down my computer. All of a sudden, I hear the beginning of the computer running through the process and everything slows down. (5 minutes to open an email of 5 KB)

  I * think * my problem is that there are 2 versions of wuauclt.exe & c:\windows\system32\wuaueng.dll on my computer. They appear as wuauclt.exe and wuauclt1.exe.  wuauclt1.exe and c:\windows\system32\wuaueng.dll files are version 5.8.0.2469.

  Running the MSE analysis does not turn to the top of any spyware. I tried just to remove the old version, but they appear immediately as if the registry grows this version instead.

  After reviewing the record, I see that everything related to Microsoft.Update.AutoUpdate has two entrances:
  That is to say
  HKEY_CLASSES_ROOT\Microsoft.update.AutoUpdate
  HKEY_CLASSES_ROOT\Microsoft.update.AutoUpdate.1

  Could this be the thing slow down my machine? If this is not the case, what would it be? If so how can I get rid of the duplicates offending (and shocking!)?
  Thank you
  Ian

  I can assure you that Windows uses only the wuauclt.exe file now and it is quite normal to find a copy of wuauclt1.exe in %windows%\System32 <=this> .

  It is quite normal to find wuauclt.exe in the Task Manager. Processes tab shortly after starting your computer and so he can be executed for 10 to 20 minutes later (especially if Microsoft Update [1] is your source of default update).

  That being said, the current automatic updates of running in the background has not such a detrimental effect on performance (e.g., 5 minutes to open an email 5 KB) when it is executed, unless the computer is low on resources (low power).

  See if the boot minimum technical troubleshooting help you nail that other background process could contribute to the slowdown.

  How to configure Windows XP to start in a "clean boot" State
  http://support.Microsoft.com/kb/310353

  How do advanced clean boot troubleshooting in Windows XP
  http://support.Microsoft.com/kb/316434

  Need help? Start a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/xpperformance/threads

  ===================
  [1] "... What are the differences between the Windows updates and Microsoft Updates?

  "While Windows Update provides updates specifically for Windows, Microsoft Update expands the service to download and install updates for other software from Microsoft, such as Microsoft Office and Windows Live... »

  Source: http://www.microsoft.com/windows/downloads/windowsupdate/FAQ.mspx

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Wuauclt.exe? Is this dangerous or harmless, or both?

  I know that wuauclt.exe can be a harmless process or spyware, and I'm trying to figure out which mine is. It seems to take an excessive amount of memory so I'm concerned. I did a search to see where he is in my computer and had the following results:
  WUACLT in folder C:\I386
  WUACLT1 in folder C:\I386
  WUACLT. EXE in the C:\Windows\Prefetch folder
  wuaclt in the C:\Windows\System32 folder
  wuaclt1 in the C:\Windows\System32 folder
  wuaclt in the C:\Windows\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e folder
  wuaclt1 in the C:\Windows\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e folder

  In view of the very limited amount of information that you have posted, I have to answer No.

  Generally, users will see WUAUCLT. EXE running in the Task Manager process tab shortly after (re) from their computers. Depending on your automatic update settings, server requests, time of day and time of the month, WUAUCLT. EXE can run for 20-30 minutes or more until verification complete updates is complete. ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Wuauclt.exe memory and processor

  I have a problem with wuauclt.exe.  It activates all 20 minutes and stalls completely all other activities on my computer, using 90-100% of my CPU.  I read that the solution is to disable automatic updates. I did it, I rebooted, and yet I still have this problem.  If I go to the Task Manager when wuauclt.exe running and I manually stop the process, my CPU usage immediately goes down immediately.  I don't want to remove wuauclt.exe constantly since I I want to use it as a time to get my updates.  Is there something I can do, and if not, how to remove wuauclt.exe?

  It makes no sense because it's guessing on what might be things.

  After that the last series of Microsoft monthly update (13/08/2010), some systems (but not all) seem to have this problem.    Would you say that your questions come or shortly after the 13/08/2010?

  Apparently, Microsoft issued a statement:

  "We have got reports from multiple sources and believes that it is a matter of on-line service and we're investigating it as a priority of 1."

  I can't wait for MS, this is my statement on how to deal with the problem at the moment (there is no error or guess):

  The automatic update service seems to be involved in this issue.  Not all machines well experience the problem.  It may be more common
  on systems that have installed the 512 MB of RAM or less, but it varies.  The amount of RAM your system installed?

  When you restart your system, the auto update is supposed to run, looking for things to do and if he doesn't find anything to do, it should run
  turns off in a "short time".  It is sometimes not turn off or take very long to figure things and continues to run
  and a popular symptom is excess HDD activity, slow response time, and in the Task Manager, the wuauclt.exe process disappear like him
  should be when automatic updates checking would normally not be complete.

  As a test to see if it is involved in your question, you can temporarily disable the automatic updates service in XP, restart your
  system and see how things look with disabled AU.  If things are better, you can leave it like that and not had any future problems and
  Wait for the ideas and maybe a fix from Microsoft or you can change the way that automatic updates are managed and let the auto update
  Service running.

  You can completely disable the service to THE as a test and then see how things work.  To do this, click Start, run and enter in the box:

  services.msc

  Find automatic updates, right-click service, stop if it is running (it may take a little time to stop). In the properties.
  Set the startup type to disabled, click OK, etc. to close the Services application, and then restart your system and see how things look now.
  You can look in the Task Manager process tab and should NOT see wuauclt.exe process (it is disabled).

  If the system works very well with disabled AU, you can continue to read for my workaround or if the system still has problems, you may have another problem.

  There are two types of updates, you can get from the Microsoft web site (they enter manually or automatically):

  Windows updates
  Microsoft updates

  The solution that I use is to configure your automatic updates to leave the active Windows automatic updates and simply disable the
  automatic Microsoft Updates.  You'll just have to manually check the Microsoft updates until the issue is better
  resolution.

  If you disable the Microsoft updates, you will not get updates for MS Office, Windows Live, or Silverlight when you turn on the
  Microsoft is updating again (later) but which can be acceptable to you.  This is the temporary consequences:

  What are the differences between Windows updates and automatic updates from Microsoft Updates?  Microsoft says this:

  "While Windows Update provides updates specifically for Windows, Microsoft Update expands the service to download
  and install the updates for other Microsoft software, such as Microsoft Office and Windows Live [as well as Silverlight & Microsoft
  Security Essentials]. Automatic update is a feature that allows you to configure your PC to download and install automatically
  updates with each service, making it easy and convenient for you to keep your current Windows PC. »

  You will always get the updates of Windows coming out the second Tuesday of each month automatically (Microsoft calls this Patch "")
  Tuesday") and sometimes you can get Windows updates more before the next update Tuesday, but until MS he figures and fix it
  You must remember to check for any Microsoft Updates yourself by hand (you are going to disable this part for now).

  To disable the Microsoft updates, you must use Internet Explorer, click on tools, Windows Update and on the left side of the
  Update of the page, click on change settings.

  Scroll to the bottom of the page, and then click the box that says:

  Disable the Microsoft Update software and let me use Windows Update only

  Click on apply changes now and replied in the affirmative (Yes) in the message box.

  Restart your system and you should see the wuauclt.exe process appears in Task Manager, as he always does a restart and if
  your system needs no update, wuauclt.exe process should go away - in a few minutes depending on your system.

  This should be it.  You can restart once or twice and see the process in the Task Manager tab as soon as your system is able
  and you can watch to see if the wuauclt.exe process disappear once he catches up and moved.  This may take several minutes
  but it should disappear eventually.

  If you want to re - light the Microsoft Updates some time later to see if there are updates, using Internet Explorer, click
  Tools, Windows Update and update page, click the Green «Go' located to the right of the message «get Microsoft Update»
  Today! "Who will turn on Microsoft Update and you will have the problem wuauclt.exe again the next time you reboot
  (unless it's fixed at that time here).

  You can turn your Microsoft Updates whenever you want and look for updates or if you remember after the next update
  Tuesday, you can turn your Microsoft Updates and look for Microsoft Updates then and get all updates necessary.  You
  are in control.

  When you have done with all of your updates, disable the service of automatic update again and restarted, or disable just the Microsoft
  New update and reboot when finished.

  Maybe Microsoft will soon have this figured out, but that's what I'm doing at the moment.

  Thank you PA bear for notes and other assignments.

  I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!

• Wuauclt.exe pigs all time processor which makes the computer unusable

  The machine is a laptop Dell Vostro 1000 with Win XP SP3 Home edition. It has 2 GB of RAM with a 120 GB hard drive that is half full. The computer initially had no protection against the virus, then McAfee and Norton now. The problem exists all along.

  For the past two years after start-up, the hard disk will work continuously for 30-40 minutes. Meanwhile, the computer is unresponsive and almost unusable. Meanwhile, the wuauclt.exe program uses 10 to 20% of the time processor, 100% of the time of HDD and 200 to 300 MB of memory. I did a lot of research on this issue. It is clear that this is caused by the logic messed up in one of the programs of updates windows several years ago. I looked at several positions of MVP and/or Microsoft employees, but none of them is no fix for the problem. They say all to come or try this. I tried all the tips I can find. None of them work with the exception of just disable the updates of Windows.

  I contacted Microsoft by phone about it. They suggested that I do a repair of the original disc for Win XP. This does not work because the Win XP disk is earlier than SP3. He won't do anything.

  All I have to do is find a way to remove all Windows Update of the computer software, so it can relocate. I found links to FixIt program on the Microsoft Web site, which is supposed to do, but when I run it, it stops and says something in the sense of "this software will not work with the operating system on your computer".

  It's really discouraging that Microsoft caused this problem and then did nothing to remedy.

  Have you ever done a repair facility or even a clean installation of Windows XP?

• Someone saw the following symptoms of virus. Wuauclt.exe / ccsvchst.exe

  Start/run has no option execution (fixed). Safe mode blocked with user and password of accounts screen has obscured the users. I never use passwords on this computer.  Wuauclt.exe and ccsvchst.exe? using large cpu time. No unusual RSH file. Restore points do not work. protected my norton 360 found nothing. has run Norton power eraser to erase and scan security of ms that is not found.

  Hello
  Try the sequence of steps 1 and 2 in this virus/malware removal guide: http://www.selectrealsecurity.com/malware-removal-guide
  It provides simple instructions on how to remove malware from a computer. If you have any questions, just ask. I hope this helps you.
  Brian

• wuauclt.exe error message

  At startup I get the following "wuauclt.exe has encountered a problem and needs to close", it happens again and again, at least 15 times and then goes.

  I checked the Task Manager and updates 'auto' is not listed. I can't check the MSFT site to review recent updates because I get the message that the site is not accessible.

  I did the Windows disk check registry exams and nothing helped. What should I do next?

  Hello

  ·         Since when are you facing this problem?

  ·         What are the hardware changes, did you?

  Wuauclt.exe is a Windows Automatic Update Client first. Wuauclt.exe rest reside in the background and checks the Microsoft Web site for updates to the operating system.

  Originally, wuauclt.exe is a legitimate system process, which is located in C:\Windows\System32, but there are cases where wuauclt.exe is actually a disguised virus, Trojan or worm.

  Step 1: If you find wuauclt.exe stored anywhere different from its original location, you get really suspect and scan your system for possible threats.

  Search for the file and see if you have this in several locations.

  If you find, run a scan of Malware on your computer. Find a good program and run the Malware scan on your computer.

  You can do a virus scan online by clicking on the linkhttp://onecare.live.com/site/en-us/default.htm and clicking on the analysis of a complete Service and accept the agreement.

  Step 2: Removal remove the C:\WINDOWS\SoftwareDistribution\DataStore directory has resolved many users having similar problem.

  http://social.answers.Microsoft.com/forums/en-us/vistawu/thread/a446de99-65b1-485f-B6EC-c52fc163e2a4

  Diana

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• wuauclt.exe... application error the instruction at 0x003c2713 referenced memory at 0x7074746b could not be read error whenever I start up system.

  Original title: wuauclt.exe... application error the instruction at 0x003c2713 referenced memory at 0x7074746b can not be read

  Hello

  Get this message every time I start starting System... I have XP and the system is fairly new... I happen to buy and download a new version of "Registry Mechanic"... and this question popped up a few days after I started using it... If safe to say... He must have done something.
  Anything goes wrong... always fast system, and no further questions, but who want to fix the error... of what I can take. Please notify :-)
  Thank you!
  Mark

  Hello

  Step 1: Perform the clean boot on the computer.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:
  How to configure Windows XP to start in a "clean boot" State
  http://support.Microsoft.com/kb/310353

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
  1. click on Startand then click run.
  2. type msconfigand click OK.

  The System Configuration Utility dialog box appears.

  3. click on the general tab, click Normal startup - load all services and device drivers and then click OK.
  4. When prompted, click on restart to restart the computer.

  Step 2: Perform SFC (System File Checker) scan on the computer.

  SFC tool scans system files and replaces incorrect versions of system files by using the correct versions.

  1. open an administrator command prompt. To do this, click Start, click principally made programs, Accessories, right-click guest, and then click run as administrator.

  If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.

  2. at the command prompt, type the following line and press ENTER:
  sfc/scannow

  Reference: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

• Error message Popup Wuauclt.exe has encountered a problem and need to close. Send the error message or not. I've done both and can't get this popup go away

  A few days ago, I downloaded SP3 on my windows XP computer. and update the windows installer, eversince, then I have a reception an annoying popup message, which reads as follows: Wuauclt has encountered a problem and needs to close > we're sorry for the inconvenience. SEND a MESSAGE ERROR / DON "T SEND I have highlighted both send and not a thousand times and can't get rid of this annoying popup."
  What can I do

  Hi AgnesBradshaw,
   
  Follow the steps in the article to resolve the problem:
   
  Error messages when you start a Windows XP-based computer and then try to download Windows updates