X100e - screen sharp LCD due TrackPoint pointer &; buttons
Hi guys,.
I had a problem with the screen of my X100e that I started noticing a few months after purchase. Basically the TrackPoint & its buttons have been gradually brands on-screen. It happened so gradually at first that I did not really notice unless the screen was under bright lights, but now it's the point of being (pardon the pun) a horror.
I contacted Lenovo by their technical support on-line feedback form. I also contacted them directly by email. I also took photographs highlighting evidence.
My problem is that my warranty is now turned off. Between 'try' to contact Lenovo at this point, I had the usual disease & problems families have tend to care even if a guarantee is slowly clicking suite...
I have had no other contact Lenovo. I was wondering where I am. I always copies of emails that I have sent my warranty was valid. I also kept the photos that I took while my warranty is still valid.
I do not usually worry, but I came to love my small X100e & now the screen affects the quality of movies, etc.
As Lenovo does not answer my emails, can anyone offer advice or information on the subject to have seen this issue before. Telephone support in Australia was not the best either, btw...
Many thanks in advance,
Simon Parsons
PS. on a trip I keep my X100e in a thick 'form-fitting"neoprene protection sleeve & in a"Crumpler"designed with a laptop bag Pocket well padded and protected. I could not do more to protect except will house a box type "flight-case.
For future reference, the number of Australian support for ThinkPad and ThinkCentre, ThinkStation guarantee is:
131 426
and they are based in Australia.
Tags: ThinkPad Notebooks
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