XI Pro isn't on the drop-down list

I just installed Acrobat Pro XI and cannot opewn all files. I asks me to enter my serial number (its valid) but Acrobat Pro XI isn't on the drop - only standard XI.

You have installed an upgrade package. Contact support directly by phone or web chat.

Mylenium

Tags: Adobe

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    Hi Carl,

    It seems that you have installed Acrobat XI pro as an upgrade and an upgrade you will need a serial number for a product older Acrobat X, etc. 9:

    See, error: "this serial number is not for a product calling it" | Adobe Creative Suite

    Also, I checked with your Adobe ID on the forums and I can only locate XI of Acrobat pro upgrade recorded, please check if you have registered an earlier version of Acrobat on some another email to get this serial number.

    Let us know if that helps.

    Kind regards

    Sandrine Bani

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