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I have been unable to find out what support for the operating system above stopped or will stop and all the tracks on the site of MS to find software and hardware compatibility ends without answers.

Specifically, I had great difficulty establishing Epson NX415 in my XP service pack 3 operating system. Epson claims it's XP problem. I have finally done installation but always error message when I turn on the NX415 installation failed - "color invalid profile" I simply ignore that both the scanner and the printer works now from this computer. Installation on a laptop with Windows 7 has been flawless - no error - no problems - but I started by downloading the drivers from Epson online and avoided using the CD as it does not list Windows 7 on CD - ergo research of hardware and software on the site of MS re the NX415 and XPpro Service pack 3 32-bit system compatibility.

I have been unable to find out what support for the operating system above stopped or will stop and all the tracks on the site of MS to find software and hardware compatibility ends without answers.

Specifically, I had great difficulty establishing Epson NX415 in my XP service pack 3 operating system. Epson claims it's XP problem. I have finally done installation but always error message when I turn on the NX415 installation failed - "color invalid profile" I simply ignore that both the scanner and the printer works now from this computer. Installation on a laptop with Windows 7 has been flawless - no error - no problems - but I started by downloading the drivers from Epson online and avoided using the CD as it does not list Windows 7 on CD - ergo research of hardware and software on the site of MS re the NX415 and XPpro Service pack 3 32-bit system compatibility.

There is a lot of confusion and mislead of information available on the Internet on "end of support" for Windows XP and Microsoft doesn't make things easier.  As nearly as I can determine, Microsoft will continue to provide updates of security (via Windows/Microsoft Update) until April 2014.  See, for example, http://www.zdnet.com/blog/bott/xp-in-2020-not-even-close-read-the-fine-print/2270?tag=mantle_skin;content

The foregoing is completely irrelevant to your problem to install an Epson NX415 on Win XP sp 3.

Whenever 1 it reseller says, 'the problem with my product is computer dealer of 2 problem', the consumer is one who has the real problem.  If you are going to rely if Epson fails to support his product and ask for help here, it would be helpful if you explain exactly what Epson claimed was the problem with Windows XP. Or do you have Epson technology not simply say: 'we cannot understand it. It must be a Windows problem. »

Can you describe the "great difficulty", that you had to install the Epson software?

In general, the best way to deal with printer problems is to completely uninstall the printer and all related software and then start again.  I can understand that you may be somewhat reluctant to do so given the time and you have already apparently devoted an effort, but that is my suggestion.

The driver and software package for your printer for Windows XP 32-bit is available from Epson here:http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=128287&prodoid=63083741&infoType=Downloads&platform=Windows (it seems in fact that if the same package is for XP, Vista and Win 7, then you already on your computer in Windows 7).

Download the package and follow the instructions here to clean your old s/w before installing the new:http://www.coribright.com/windows/Article_One.htm

You can also use this: http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

If I were you, I disconnect the computer from the Internet and turn off your antivirus application completely and all other anti-malware applications before starting the installation of the printer software.

You might even go so far to start msconfig (start > run > msconfig > OK), perform the following steps:

  • Click on "Select Startup" and uncheck "Load Startup items".
  • Go to the Services tab, click the box for "Hide all Microsoft services", and then click "disable all".
  • Click OK
  • Restart the computer before proceeding with the installation of the printer software.

Tags: Windows

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