Xperia Z3 Compact restarts during incoming call

Hi there dear people,

I'm Dutch and English is not my native language so my apologies for the spelling mistakes.

Do not hesitate to

My mother uses a brand-new compact Xperia Z3 to day and everything is fine except for the fact that the phone restarts automatically after attempting to answer a call. I saw a topic on this problem without any solution.

I turned it back to settings factory twice now. And tried the power switch with volumebutton upward, resulting in 3 vibrations and lit. This is supposed to reset the cache or something?

Please give me some advice or solution.

The last thing to do at the moment is perhaps a new SIM card. Other than that, help and suggestions are welcome.

Thank you much in advance.

Niels

@NielsV

If this happens again, get a new card SIM of nano

Tags: Sony Phones

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