XPS 15 9550 with black screen problem

Hello

I have a XPS 15 9550 UHD, 512 GB SSD and using the laptop without major problems for 3 days. Today, I tried to start in safe mode for windows and you press the F8 key at random on the departure. It has not worked and I retried the boot. I could randomly pressing keys like F5-F6-F7-F8 function, etc.  But now the screen is always black, no sign of any connection Logo Dell or bios. I see that power exists on the laptop, fans run, there is on the keyboard lights up but the screen is black and there is absolutely no sign of boot.

I also press and hold the FN + start button / stop. It did not work. I tried but its not start. What could be wrong here? Remove the battery (I hope that security will not be cancelled if I open the back of the laptop) and retry the turn a good idea?

BTW I bought this laptop in the United States and return to my country Turkey. The DELL warranty is valid internationally?

Best regards

Try to press and hold the power button for about ten seconds, release and press it again. If I remember something like this happened to me recently, and I think it's how I solved it.

BTW, F8 to enter Safe Mode has been disabled in Windows 10. You can hold SHIFT while clicking on the power > restart links on the login screen or the Start Menu (on the left or right, click on the selection) and then enter in the troubleshooting section. The other option is to change BCDEdit.

EDIT: I just now experienced some strange problems on this site. From time to time if I right click on one of the posts to choose open in a separate tab, the select box (which has a number of other selections) is completely or partially black. I have never seen it before. I use the latest version of Firefox as my browser.

JohnD

Tags: Dell Laptop

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