XPS 15 L502X notorious problems

My L502X, I have spent $2,000 on when it was new (what a huge mistake), warranty ran out last month. As many people know, this laptop is known for video problem when equipped with an nVidia GT 540 m. My laptop is no exception (and had its motherboard replaced twice, and it's only because I could go months without playing games, otherwise I had fixed it more often). So today, I was on the phone to try to get the stupidly high repair costs reduced (my hard drive died too, so I finally had to get my laptop fixed, there has been yet another mother bad for months that I had been turned off of fixation), and two representatives from Dell I spoke said that there is a known problem with this laptop (claiming even check this forum then I was on the phone) and also said that if there is a problem, this Dell engineers remember the laptop and the problem (no, it's what THEY do, not what is actually happening). I am a computer engineer and do not need to be told that I'm doing a problem; I wouldn't mind at this level for a made-up problem. When asked for an e-mail address I could send some examples, I was told that Dell does not give e-mail addresses (what? I used email and phone before). Dell should have found and corrected this problem in test their product before releasing. In fact I was offered a L521X at some point (which I didn't because they would give me a weaker system and this laptop is known for problems of limitation due to... surprise!) heat problems), but I turned down, and I regret it now because I could have sold for more money and got rid of this money and the sucking time of the headache.

in any case, I'm supposed to talk to the support of higher than Dell's soon, because I can't get an email address, I'll post a large number of examples in one place here on the Dell forums both for my own benefits when I talk to Dell and I hope that as a useful resource to others with this problem.

First of all, the problem is caused by overheating of the GPU. If you have a L502X with a GT 540 m and you game on it, it will happen to you eventually. There are a number of things that people have tried that help contain the problem a bit and make it more manageable (sometimes eliminate), such as undervolting and underclocking the GPU. This is done by a custom BIOS. More information (and a lot of people talk about problems of crash of L502X) can be found here (you will see a few other mods as well as disassembly of the dust filter to increase the air flow, adding the heatsinks on voltage regulators, etc.):

http://Forum.NotebookReview.com/Dell-XPS-Studio-XPS/635536-L502X-modded-BIOSes-download-GPU-voltages-more.html

Some examples of video of the problem:

cs_setInnerHtml ('video_c8b85a6f-1ccd - 45a 7-8 b 92-77c7d977fc4e', ");
cs_setInnerHtml ('video_2a530158-3000-48ec-abc3-6c84d620fbc1', ");

Then, here are a few discussions of the forum with information on the subject:

http://www.TomsHardware.com/answers/ID-2016149/Dell-XPS-L502X-crash-issue.html

http://Forum.NotebookReview.com/Dell-XPS-Studio-XPS/709734-Dell-XPS-15-L502X-gaming-crash-overheating-issue-Dell-refuses-acknowledge-service-tag.html

http://l502xcrash.blogspot.com/

I could find more, but you get the idea.

Finally, just to add insult to injury, since among the people that I talked to said that he could not find any info on this problem in the Dell Community, here's some info on the problem of the Dell Community:

http://en.community.Dell.com/support-forums/laptop/f/3518/p/19426371/20022831.aspx (problem claims to be fixed, that is when you get a new motherboard... until this one is too toasted)

http://en.community.Dell.com/support-forums/laptop/f/3519/t/19446867.aspx

http://en.community.Dell.com/support-forums/laptop/f/3518/t/19519526.aspx
I apologize if I have to come off as a bit rude, but I had to deal with 3 years of headaches of this system and have been refused the compromise I proposed (I asked a 14 Alienware and offered to pay 100% of the difference between the L521X who gave me and the system I wanted to) , and I was already told that I might be able to simply retrieve cash from my system. That proved to be too much hope. in any case, I hope that some people find it useful.

So guys, I got my egpu dock and I am currently using an old geforce 9500gt and it works very well so far. The only problem is that dell has in the white list of the wifi port that should be used with this dock, but I will explain everything with this post.

If you have received your dock, PSU, GPU and you want to plug it in, follow this guide:

-Boot up your laptop as usual without hang anything or remove anything.

-Download DDU (Display Driver Uninstaller) and run it (it would run in safe mode, to do); [this would remove the drivers and files of pilots gtx540m correctly, but take nothing to do with the graphics card intel].

-Restart your laptop twice (just a backup measure).

-Once you have restarted and in windows, put the laptop to sleep (Yes to sleep).

-While the laptop is in sleep, return, cancel coverage to bring up the ram and wifi module.

-Remove the wifi module (Yes, that's how do you bypass the whitelist of dell).

-Connect cable mpcie egpu to port wifi and screw him.

-Do not rewake immediately the laptop.

-Connect the rest of the components egpu; [the GPU to the wharf, mpcie at the wharf, to the docking station power cable (see the manual to do this and do NOT forget, not to FIX THE 4 PIN CONNECTOR in THE DOCK POWER CABLE I.E. TOGETHER WITH THE 20 PIN ATX CABLE, USE an OTHER 4 PINS, THIS WILL CAUSE A short circuit AND BURN YOUR PSU).]

-Once everything is connected up the laptop, the laptop screen lights up normally.

-Go to the Manager of devices and look under graphics cards, you should see some generic driver from microsoft with a yellow exclamation point, do a right click and update (you would need to have an ethernet cable is plugged).

-Once it ends updates (it takes 5 minutes to 20) it would restart, are not '!

-Put the laptop to sleep and the mpcie cable out and reseating the wifi module, wake the portable computer and then restart.

-Once the computer restarts, wait a few minutes so he could properly start and then go to Device Manager

-In the Device Manager, see the topic "Network adapters" and disable everything below (except for ' Intel Centrino Wireless-N '

-After, put the laptop to sleep.

-Once more, replace the wifi with cable mpcie module and then wake up the laptop.

-You will notice that nothing happens, that's normal.

-Go to the Manager, devices and look under graphics cards you could observe your GPU is there, but with a yellow exclamation point, you would see the error code is error 12, it's normal and good sign.

-While in the Device Manager, click on 'view' and 'connection device.

-Expand "Microsoft ACPI-based x 64 PC" and nested under that be "Microsoft ACPI-Complient system" would expand that as well; nested under it's "PCI Express Root Complex" expand who.

-You are looking for everything that concerns the old gt540m and turn it off, also find everything about bluetooth and turn off, but not wireless - n. [note, the stuff for the gt 540 m could be nested under its own thing, turn off this whole tree that nests the gt 540 m].

-Once this is done, close Device Manager, put the laptop in sleep mode then replace the cable mcpie with wifi module and restart.

-After restart, wait a few minutes and put it to sleep.

-Replace the wifi with cable mpcie module and wake the portable computer; do nothing at this point, wait a few seconds and your secondary monitor would start to display a screen.

-At this point you have set up your external GPU.

Things to note:

To go between your GPU and your wifi module, you must put your laptop to turn it on and sleep (this is why everything about wireless-N was not disabled). You try to start the laptop with the GPU already attached would not work, everything would be empty, but again your laptop seems like he wants to do something. Error code 12 is related to lack of resources for the new component PCIe be ran.

If you are looking for a simpler way of this external GPU configuration, there is a software called Nando Setup 1.3 that simplifies installation without the need to disable anything and for sleep constant exchange of GPU with wifi module, you can also start with the GPU already set by using the software, but it costs US$ 25.

If you use a recent card after 2010 and nvidia, you can use the laptop instead of an external display screen; However, I advise to use one during the installation procedure. BUT, by using the internal form would reduce the performance of the GPU at about 30% less, is because the way mcpie is more saturated.

If you guys have questions, do not hesitate to ask, I will try my best to answer.

Tags: Dell Laptop

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I want to update my HDD sata SSD? XPS 15 (L502X, early 2011)

Hi people

I want to update my HDD sata SSD in Dell XPS 15 (L502X, Early 2011, computer laptop). Please suggest which SSD support my laptop.

Please check attached picture of the HARD drive.

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Hi Rajdel,

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Reference Dell ST Microelectronics DE351DL detector movement http://ftp1.dell.com/folder00951951m/6/

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Driver Intel Huron River (HM67) | Intel Huron River (HM67) | Intel Cougar Point PCH (HM67) drive http://ftp1.dell.com/folder00950789m/14/

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BR
René

ROFMAN

If you are a resident of the United States and are the registered owner of the computer, a disk that contains the operating system specific to your system factory installed can be requested HERE.

Note: Dell may charge for the disc.

If you do not live in the United States, contact the Dell Technical Support which is in your country.

Bev.

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Hi EKTORBARAJAS,

Please write to the Dell Community Forum.

Here are the configuration taken SATA HDD supported on this system:

Hard drives
Size (GB)	Speed (rpm)
250 GB	7200 RPM
320 GB	7200 RPM
500 GB	7200 RPM
640 GB	7200 RPM
750 GB	7200 RPM

The SSD that is supported on this system is

256 GB
512 GB

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Sincere greetings,
DELL-Loïc M
Professional community and social media
#IWork4Dell

{A} Dell XPS 15 L502x McAfee SecurityCenter activation problem

As shown in the topic I have XPS L502x. This morning, I restored my phone to factory settings due to some very strange behaviour of my machine. Restore was successful no problem at all. After that restoration was complete I connected my computer to the internet and at the same time the product activation window McAfee SecurityCenter pop up.

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Hi abidshahzad,

I replied to your other thread 2 days ago, but you don't have to answer.

http://en.community.Dell.com/support-forums/virus-spyware/f/3522/t/19454708.aspx

What kind of "odd behaviour" has been exposing your system that made you decide to restore?

How long lasts your McAfee subscription, and when she did start?

Before restoring the factory settings, your McAfee product had been registered and activated with success?

If so, connect to your McAfee account on the link below using the email address and the password that you used initially when the first record.

https://home.McAfee.com/secure/protected/login.aspx?

Click the Subscription & Product tab, you see your subscription listed McAfee?

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Hey all,.

After you run out of warranty and immediately having HDD, I decided to install an mSATA SSD for faster boot times (with the possibility to keep a large spinning for storage disk). I bought a Liteon M3M 128 GB module and installed in the mini-pci-e slot in the compartment under the laptop.

After that installation there no change, nothing picked up in the bios, nothing through a live Linux OS, nothing in the installer of windows and nothing in Windows itself (when I gave up and replaced the drive rotating and re-installed).

I've updated to the latest version of the BIOS (A12) but this does not make any difference, I just googled and there is mention of a disabling Intel RST, but this option is not available for me in BIOS

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See you soon,.

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Hi Dan,.

XPS L502X supports the devices in the solid state (SSD) of 256 and 512 GB of capacity. However, I'm sorry to inform him that it does not support the mSATA disks. You can replace the hard drive with an SSD in order to improve the performance of the system.

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This device is not configured correctly. (Code 1)

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A video I made to show how to solve this problem. I hope this helps.

http://youtu.be/X-PPuIPqFMY

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Hello evryone...
I have a dell xps (l502X) lap top... it's operating system (Windows 7 Home peremium) resulted in a mistake... and there is now no thereon oparating system, and I have no backup dist to restore it... My question is: there were can I download my lap top operating system?
Tanks

You misunderstood what George wrote. Dells have a "factory restore Partition" and reinstalling Windows procedure that is described in the manual of your PC. For example, here is an excerpt from the mine-

Reference Dell Factory Image Restore [excerpt from manual for Dell Inspiron 1545]
1. turn on the computer.
2 when the Dell logo appears, press several times to access the Advanced Boot Options window.
Note: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.
3. Select repair your computer. The System Recovery Options window appears.
4. Select a keyboard layout and click Next.
5. to access the recovery options, log in as a local user. To access the command prompt, type administrator in the user name field, and then click OK.
6. click on Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears.
Note: Depending on your configuration, you may need to select Dell, then Dell Factory Image Restore factory tools.
7. click on next. Data delete screen is displayed.
Note: If you do not wish to continue Factory Image Restore, click Cancel.
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9. click Finish to restart the system.

- - - - - - - - - -

You can find this information for your model on the Dell support website [through www.dell.com ] If you have thrown the manual of your PC and don't have any pdf copy of it.

The manual of your PC will also be instructions for creating a set of "Recovery disc" and do this after the factory restore.

In addition, the backup utility provided with Dells [mine is DataSafe Local, but that may have changed] has the ability to create a USB bootable from the "factory restore Partition" so that you can deal with a hard disk failure in the future. So do because it is a valuable tool [an insurance against future problems] - they advised me to use a 16 GB USB key, but the image is only 6.2 GB so I could use a 8 GB USB key instead.

Palcouk is also correct. All this which may or may not have been provided with your purchase, Dell will provide a floppy disk to install OEM of Windows 7 on demand - the load is small, I think [I think I saw a post about it being $30].

(Redirected) Dell XPS 15 9550 - battery problems

Have been a customer for a long time of the Dell laptops. Bought various laptops such as Vostro 1720, XPS Duo 12 etc.

I bought the XPS 15 9550 on 27 June 2016 after costing a fortune.

Immediately noticed a problem with the battery life that is loading / unloading quickly.

The first time, got battery in full in a few minutes. After recharging, at the beginning he said battery life is 4 hours. But the battery discharged within just two or three hours of time.

Since then, battery charges to the full in about 30 minutes and ends in less than 2 hours.

Because my laptop is still under warranty, I raised a ticket of support immediately on June 29, 2016. Unfortunately until now, I didn't reply to Dell.

Please can you help solve this battery issue.

Hi roadsidetree,

Please repost this to our customer support Forum.

http://en.community.Dell.com/support-forums/customercare/

New XPS 15 (9550) - WIFI problems

Hello

I have a new-(9550) XPS 15 - 10 Pro Windows

I'm getting problems with the Wi - Fi connection, dropping intermittently.

I have an another two other laptops from dell and the wifi connection is rock steady.

I have updated drivers wifi at latest on the dell site Communications_Driver_NYN84_WN32_1.519.0.0_A01. EXE

I have also flashed the bios according to the dell website:

XPS_9550_1.0.7.exe

Finally, I removed the wifi devices drivers completely and reinstalled

However my wifi connection drops always. The only way to restore is to switch off wifi on the laptop, then on again.

Please can you help me?

Looks like I found the solution.

Turn off all power saving for the wifi card.

More specifically,.

1. go in control/material Panel and power sound/options/change of setting.

2. click on advanced power settings.

3. scroll the settings of the wireless cards

4. mode of energy saving, located on the battery for maximum Performance. All hooked up to a maximum return

As I set these options 3 days ago, my wifi was completely stable. Hope it helps guys too.

Construction 9333 XPS with USB ethernet problem

Hi all

I'm having a problem with OSD on the XPS 13 9333. I can perform a PXE device boot and install the OS I applied also all pilots of the driver of the CAB on the DELL (http://en.community...ent/w/wiki/2065) website.

The problem I have is after the task sequence installs the operating system and drivers it reboot to windows 7, once it restarts the USB ethernet is no longer installed so the task sequence will fail.

I use a Dell fm76n usb ethernet for network device and I have created a driver package to install the driver supplied with the unit but it will still not set please help

RESOLVED:

The issue seems to be related to the driver 'bus PCI. When I removed this form the driver package my OSD task sequence finished without any problem

Concerning

Robert

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