XPS 9000 froze and restart does not start - get the cursor flashing, top left of the screen

System was working normally and after some time froze - no mouse movement, clock does not move, etc.

Did a stop down with the power button (hold down 10 sec +) to stop.

On switching on, does not pass through the boot sequence.  F2 does nothing and the only sigh of 'life' is a blinking cursor, upper left corner of the screen.  Tried to close - turn several times with the same result.

I suspect a motherboard problem because there is no start. Don't know any other tricks to try to resuscitate the box.

Does anyone have experience/solution for this type of problem?

WGR,

As there is no "beeps", I guess as a failed motherboard.

Try the following, if you are comfortable working around computers:

Note: The only 100% POWER supply test method, is to install a known working power.

Unplug the power cord, hold the power button in for about 15-20 seconds, open the case, disconnect the power connector 24-pin motherboard and jumping the Green wire to one of the black wires, plug in the power cord and the power of the system, if food and case fans and disk hard drive performance then the power supply should be good.

Note: Do not remove the wires from the plug, use a small piece of wire or a paper clip as a rider.

Excerpt from power supply, again, unplug the power cord, hold the power button again for 15/20 seconds to discharge residual power, reconnect the connector 24 pin to the motherboard.
Remove all the computer PCI cards, remove the video card [as appropriate], disconnect all devices, except the monitor, mouse and keyboard and unplug cable power & data of all readers.
   
Reconnect the power cord and power the system on, see if you get something different from the LED on the power button, or any 'beeps '.

No difference, remove the system memory and try again.

Still shows no signs of life while looking at a motherboard replacement & maybe a processor.

Note: The good news is, processors lack rarely, being the only method I know to check a processor, install a compatible work PC, or use a known job processing.

Unfortunately the Dell OEM XPS 9000 renovated/new motherboards are not cheap.
     
Bev.

Tags: Dell Desktop

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