You registering R7000 says that the device is already registered to another accountR7000, engineering, AC1900, Adva
Hello
I have a Netgear Nighthawk R7000 (AC1900) router with firmware 1.06.40. I tried to register for the first time the router with Netgear genius, so I can access it from the Cloud. I have created a genius account, validated email address. But when I try to add the router to the cloud I get a message error "this device is already registered by another account.
How can I connect my router to my Netgear genius account?
Thank you!
Hi @linxeye182,.
I made my own tests and was able to cancel the registration of the unit by resetting it. Please try to use the latest firmware available on the support site which is version 1.0.4.30 then reset and reconfigure the router. You can check out the link below to download.
http://www.NETGEAR.com/support/product/r7000.aspx
Once you have reset and reconfigured the device, you can go through the record. You can refer to the link below for the steps.
http://KB.NETGEAR.com/app/answers/detail/A_ID/26109
Please keep us posted on the results so that we can proceed accordingly if it does not work.
Kind regards
Dexter
The community team
Tags: Netgear
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