Your computer restarts because of a problem

Hello!

Someone called me on Facetime and before she even rang (but I've seen the Facetime icon in the dock), my iMac suddenly froze and rebooted. I was able to answer the call on my iPhone. It happens also when nobody calls me on Facetime but the iMac restarts just.

It's one of the messages I got:

Mon Jul 11 11:32:47 2016

Panic report *.

panic (cpu 0 0xffffff800ebce5fa appellant): Kernel trap at 0xffffff7f9140aace, type 14 = page fault, registers:

CR0: 0X000000008001003B, CR2: 0 X 0000000000000000, CR3: 0X000000018366402C CR4: 0X00000000001627E0

RAX: 0 X 0000000000000000, RBX: 0 X 0000000000000000, RCX: 0XFFFFFF811C03AC50 RDX: 0 X 0000000000000001

RER: 0XFFFFFF811C03AC50, RBP: 0XFFFFFF811C03AD40, IHR: 0 X 0000000000000002 RDI: 0 X 0000000000000306

R8: 0XFFFFFF811C03AD68, R9: 0XFFFFFF8024B579F0, R10: 0X00000000018CB8F6 R11: 0 X 0000000000000001

R12: 0X00000000000057F7, R13: 0 X 0000000000000000, R14: 0 X 0000000000000000, R15: 0X00000000000057F7

RFL: 0 X 0000000000010246, RIP: 0XFFFFFF7F9140AACE, CS: 0000000000000008, SS 0 X: 0 X 0000000000000010

CR2 error: 0 x 0000000000000000, error code: 0 x 0000000000000000, CPU error: 0x0, PL: 0

Backtrace (CPU 0), frame: return address

0xffffff811c03a8e0: 0xffffff800eadab12

0xffffff811c03a960: 0xffffff800ebce5fa

0xffffff811c03ab40: 0xffffff800ebec463

0xffffff811c03ab60: 0xffffff7f9140aace

0xffffff811c03ad40: 0xffffff7f91409f2e

0xffffff811c03aea0: 0xffffff800ed460c4

0xffffff811c03af00: 0xffffff800ed4298a

0xffffff811c03b000: 0xffffff800ef114d2

0xffffff811c03b090: 0xffffff800ed1ac7a

0xffffff811c03b180: 0xffffff800ed1aa0a

0xffffff811c03b1d0: 0xffffff7f92523258

0xffffff811c03b230: 0xffffff7f9252203b

0xffffff811c03b840: 0xffffff800ef77a23

0xffffff811c03b8a0: 0xffffff800ecfb662

0xffffff811c03b8f0: 0xffffff800ed1a5e4

0xffffff811c03b9a0: 0xffffff800ed061b8

0xffffff811c03bbe0: 0xffffff800ed06cd0

0xffffff811c03bf60: 0xffffff800f0286a1

0xffffff811c03bfb0: 0xffffff800ebecc66

Extensions of core in backtrace:

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib (1.0) [8A37264E-9D9A-3B95-B0A1-EB1947CF70DA]@0xffffff7f91409000-> 0xffffff7f9140efff]

com.avast.AvastFileShield (3.0) [68E49DA0-3DB6-3633-A350-F82518DEC2DF] @0xffffff7f 92521000-> 0xffffff7f92528fff

Corresponding to the current thread BSD process name: FaceTime

Mac OS version:

15F34

Kernel version:

15.5.0 Darwin kernel version: kills Apr 19 18:36:36 PDT 2016; root:XNU-3248.50.21~8/RELEASE_X86_64

Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

Slide kernel: 0x000000000e800000

Text of core base: 0xffffff800ea00000

Text __HIB base: 0xffffff800e900000

Name of system model: iMac15, 1 (Mac-42FD25EABCABB274)

Availability of the system in nanoseconds: 13595026040974

last load kext to 8119346624162: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f92529000 size 28672)

Finally unloaded kext to 8193641436932: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f92529000 size 28672)

kexts responsible:

com.avast.AvastFileShield 3.0.0

com.avast.PacketForwarder 2.1

NET. SF.tuntaposx.Tun 1.0

NET. SF.tuntaposx.TAP 1.0

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AudioAUUC 1.70

com Apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.AGPM 110.22.0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 274,9

com.apple.driver.AppleHDA 274,9

3.12.7 com.apple.driver.AppleGraphicsDevicePolicy

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.4.2

com Apple.Driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD5000Graphics 10.1.4

com.apple.driver.AppleLPC 3.1

com.apple.AMDRadeonX4000 1.4.2

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.driver.AppleIntelFramebufferAzul 10.1.4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.kext.AMD7000Controller 1.4.2

com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

2.8.5 com.apple.iokit.IOAHCIBlockStorage

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com Apple.NKE.applicationfirewall 163

com Apple.Security.Quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleMultitouchDriver 304.12

com.apple.driver.AppleHIDTransport 5

com Apple.kext.Triggers 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 181

com.apple.driver.IOBluetoothHIDDriver 4.4.5f3

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.DspFuncLib 274,9

com.apple.kext.OSvKernDSPLib 525

3.12.8 com.apple.driver.AppleGraphicsControl

com.apple.iokit.IOSurface 108.2.1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.iokit.IOAcceleratorFamily2 205,10

com.apple.driver.AppleHDAController 274,9

com.apple.iokit.IOHDAFamily 274,9

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.kext.AMDSupport 1.4.2

3.12.8 com.apple.AppleGraphicsDeviceControl

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothFamily 4.4.5f3

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.AppleUSBHub 1.0.1

com.Apple.Driver.USB.Networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.CoreStorage 517.50.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IO80211Family 1110.26

com Apple.Driver.corecapture 1.0.4

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com Apple.Security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417,4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com Apple.KEC.pthread 1

com Apple.KEC.corecrypto 1.0

Model: iMac15, 1, IM151.0207.B06 of BootROM, 4 processors, Intel Core i5, 3.5 GHz, 8 GB, MSC 2.22f16

Graphics card: AMD Radeon M290X, AMD Radeon M290X, PCIe, 2048 MB R9 R9

Memory module: DIMM0/0 BANK, 4 GB DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

Memory module: DIMM0/1 BANK, 4 GB DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0 x 142), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.5f3 17904, 3 services, 27 aircraft, 1 incoming serial ports

Network service: Wi - Fi, AirPort, en1

Serial ATA Device: APPLE SD0128F, 121,33 GB SSD

Serial ATA Device: APPLE HDD, 1 TB ST1000DM003

USB device: USB 3.0 Bus

USB device: Hub BRCM20702

USB Device: USB Bluetooth host controller

USB device: FaceTime HD camera (built-in)

Bus crush: iMac, Apple Inc., 26.1

"Avast" is the worst of the whole miserable lot of commercial products 'security' for the Mac. Not only it fails to protect you against any real danger, it can send data of a personal nature (e.g. historical web navigation and content e-mail messages) back to the developer without your knowledge, give false alarms, destabilize and slow down the computer, you expose a network attack and corrupt the network settings and permissions of files in your home folder. Removing it can not repair all the damage.

Some versions of the product also inject advertising into web pages. In short, apart from the fine print of the license, Avast is not malware and is probably worse than any malware known now in circulation.

Please back up all data and then remove Avast in accordance with the instructionsof the developer. Turn it back on. Never install a software "anti-virus" or "anti-malware" again.

If you have tried to remove Avast by dragging an application to the trash, you need to reinstall, and then follow the link above.

Tags: Mac

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    After that... While STAYING in safe mode I do a system restore and maybe try a manual install of the update later.
     
    For the sake of space I refer you to the article about how to proceed.
     
     
     
    Please let us know if this solution works for you

    Theresa
    Microsoft Answers Support Engineer

    Hello

    the link below is how to download and get a vista disk startup repair, which you can start from the

    http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

    Here's how to use startup repair system restore command prompt, etc. to bleepingcomputers link below

    http://www.bleepingcomputer.com/tutorials/tutorial148.html

    to boot from the dvd drive to be able to you will see a way to get into the bios Setup at the bottom of the screen or command menu start

    It would be F2 or delete etc to enter the BIOS or F12 etc. for the start menu

    Change boot order it do dvd drive 1st in the boot order

    http://helpdeskgeek.com/how-to/change-boot-order-XP-Vista/

  • Updated Windows cannot currently check updates, because the service is not running. You may have to restart your computer

    Original title: Windows Update problem, help please

    Whenever I go to windows update, it says "Windows update cannot currently check updates, because the service is not running. You may have to restart your computer"I restarted my computer, but the same message back steadily for several weeks. How can I fix?

    Thank you

    Hi Lydia,.

    There are three services that are important to check, download and install the updates. These services are Background Intelligent of cryptographic services service and the Windows update Service. These should be in the started state and currently running on the computer so that the computer connects to Windows Update Server, check the update that corresponds to the computer, and then download them accordingly.

    Follow the steps in http://support.microsoft.com/kb/2730071 and make sure that these services are started on the computer. If they are, then if he please stop and then restart the services. Restart the computer once that change in services.

    It will be useful.

  • Windows Update cannot currently check the update, because the service does not work, you may need to restart your computer

    My computer stops the update via WIndows Update Component

    Whenever a try to do the manual update using this component I get the message;   * Windows Update cannot currently check the update, because the service does not work, you may need to restart your computer *...

    My computer has a few updates, but can not run these update

    Whenever I try to run computer shotdown/updates remain frozen for a while and stops without updating

    He starts to run updates 1 of 13... and stops

    If I shutdown normal e, computer stay likehanging 1 hour without stopping.

    I would like to know how to solve this problem

    Thank you

    Concerning

    Gladmar.

    Hello

    Were there any changes made on the computer before the show?

    Perform the following methods and check:

    Method 1:

    I suggest you to check if you are able to access Windows Update service and ensure that the following services are started. If it is not started, follow these steps:

    a. click Start, type services.msc and press enter.
    b. search Windows Update.
    c. right-click on the service and select Properties.
    d. in type of startup, select enable.
    e. click Start under the Service status.
    f. click OK.
    g. Repeat steps c to f for the following services:

    Background Intelligent Transfer Service
    Cryptographic services

    If the steps do not help to solve the problem, you can go ahead with the methods mentioned below and check.

    Method 2:

    How to reset the Windows Update components?
    http://support.Microsoft.com/kb/971058

    Method 3:

    Your anti-virus software is in conflict with Windows updates. You can test this by temporarily disabling your antivirus:

    Disable the antivirus software
    http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 4:

    The problem with Microsoft Windows Update is not working

    http://support.Microsoft.com/mats/windows_update/

    See also:

    Troubleshoot problems with installing updates
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

    Updates: frequently asked questions


    http://Windows.Microsoft.com/en-us/Windows-Vista/updates-frequently-asked-questions

    I hope this helps.

  • Error message "WIndows cannot currently check the updates, because the service is not running, you may need to restart your computer.

    Error message "WIndows cannot currently check the updates, because the service is not running, you may need to restart your computer.

    I am currently using windows 32 bit vist

    I rebooted, I changed the settings, I don't have a file called window update service in the service section to stop and start, I tried the fix programs, I'm out of ideas and I need help!

    Suggestions?

    Hello

    1. have you made changes on the computer before this problem?

    2. which antivirus app do you use?

    I suggest you try these methods and check.

    Method 1:

    Anti-virus software may conflict with Windows Update. You can temporary disable them and check the issue.

    Disable the antivirus software
    http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 2:
    How to reset the Windows Update components?
    http://support.Microsoft.com/kb/971058
    Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:
    http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

    Method 3: If the methods above do not help, I suggest you delete the edb.log file and check if that helps.

    Follow these steps:

    a. click the Start button, click computer.

    b. now, go to this site: C:\windows\softwaredistribution\datastore\logs\edb.log
    Where 'C' is the drive of operating system
    c. delete the log file, and then restart the computer and check the issue.

  • Can't get updates for Windows, "Windows Update cannot currently check for updates, because the service is not running." You may need. "" Restart your computer.

    When I try to install the updates I receive the message "Windows Update cannot currently check for updates, because the service is not running."  You may need. "" Restart your computer,   It does not also. check me the update history

    Hello

    1. you made any hardware or software changes the computer recently?

    2. What is the number of update?

    3. do you get this message for all the updates?

    Follow these methods and check if that helps:

    Method 1:

    Step 1.

    Unplug all external devices, restart the computer, and then try to install updates.

    Step 2:

    I suggest that you follow the steps mentioned and try to start the Windows update service.

    Check if the following services are running.

    (a) Background Intelligent Transfer Service

    (b) cryptographic Service

    (c) Windows Update

    (d) Windows Installer

    a. Click Start, type "services.msc" (without the quotes) and press ENTER.

    b. double-click the service name in the Services list.

    c. under the general tab, next to startup type, make sure that automatic is selected.

    d. If the service is not already running, under Service status, click Start and then click OK.

    e. once the services are started and defined as running, try to install the updates and check.

    Method 2.

    You can follow the steps in this article: http://support.microsoft.com/kb/2509997

    Warning check disk.

    Important: All by performing the check disk on the hard drive if bad sectors are found then check disk try to repair this area, all available data on this sector can be lost.

    Registry warning

    To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    322756 (http://support.microsoft.com/kb/322756/)

    How to back up and restore the registry in Windows

    See also: the problems with installing updates

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

  • "The Windows Update cannot currently Check For Updates, because the Service is not running. You may have to restart your computer.

    Unlike before, I can't launch the Windows automatic update service now, I suspect that my computer is infected virus, I just install demo version free of McAfee internet security and run a full scan, no infection has been detected.

    Description:

    When I click on Windows update for all programs at startup, pop out window update, and then I click on "check update", out another part: list "" Windows Update cannot currently Check For Updates, because the Service is not running. "You may need to restart your calculater ', then I restart the computer a few times, the same problem still persists. before I was using microsoft essential secruty with no problems, but now I can't seem to complete the definition of update, so I think this problem could be related to Windows Update and decide to uninstall MSE and replace it with McAfee, but it does not work.

    any help and suggestions would be very appreciated.

    Hello

    Steps 2 to 6 to identify the program that is causing the problem if the clean boot solves the problem.

    Try the procedure described in the following article to improve your computer's performance.

    Optimize Windows 7 for better performance.

    http://Windows.Microsoft.com/en-us/Windows7/optimize-Windows-7-for-better-performance

    Ways to improve your computer's performance.

    http://Windows.Microsoft.com/en-us/Windows7/ways-to-improve-your-computers-performance

  • iTunes gives error "the program can't start because CoreFoundation.dll is missing on your computer. Try reinstalling the program to fix this problem.

    I downloaded iTunes and when I restart my computer I got a message-

    "The program can't start because CoreFoundation.dll is missing on your computer. Try reinstalling the program to fix this problem.

    everything seems to work even the iTunes page but whenever I turn on my computer I get this message. I am running windows 7, 32 bit. I bought an Apple iPhone 3G and that is why I decided to download iTunes to create an account to get apps and music to my phone. I reinstalled iTunes and still get the message, any ideas on what I do not or should it please?

    Ignore the mention in the article following the Apple MobileMe support and uninstall iTunes (by following the instructions on the link where it tells you to uninstall 6 applications that iTunes installs) and restart then download and install iTunes again: http://support.apple.com/kb/TS2211

  • No automatic updates with the new motherboard. The adjusted settings as advised by your article, restarted the computer - nothing. Downloaded new copy, same problem.

    I get a notification that there is a new update for Firefox and click on it, but the computer is unable to connect to the server and download (if not internet connection works perfectly). I downloaded a new copy and the problem was not solved. I went to your site and set the parameters as indicated by your article, restarted the computer and it is still impossible to have an automatic update as before. (Before the change of the motherboard on the computer of authorized service everything worked fine).

    Try to remove FF from your pc and then it re-download the new version.

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