"Your subscription will expire soon" - "Ihr so bald ab subscription.

German

Hello community,

Dies ist mein first Post, support da der inkompetent breast scheint zu, versuche ich are nun yesterday. ICH out EIB Photoshop and Lightroom exakt dieselbe Abonnementerinnerung wie bei der 30-tägigen Testversion. DAS Problem dabei ist, dass ich mein einjahriges Foto-Abo already eingelost habe. Sharps habe ich über Amazon so und mithilfe the mitgelieferten Codes auf www.creativecloud.com/redeem aktiviert. Es wird mir auch unter "Abos und Produkte" displaying, however steht dadrunter ""Demnachst wird are possible breast, Abo zu verwalten sharps '. " Tja, dennoch wird mir beim course Öffnen von Photoshop Lightroom to oder die displaying message "Noch."... Tagus. Now Sindh are nur noch few.

Habe ich den Support Adobe angeschrieben der, welcher mit einer mir geht und vor allem behind erscheinenden "Lösung" kam ich solle doch bei "Kontoverwaltung - Kommunikation - Post" meine Daten entries. I said, getan. Adobe hat sich bad wieder mehr Nutzerdaten ergattert, zur Problemlosung aber kein weit who Stuck. ICH liebe're jetzt schon!

A tun kann ich nun? Dass ich das Abo ja besitze, steht ja bei meiner Kontoubersicht und auch die Frau vom Kundensupport konnte das nachweisen (depending on ich essential Kontoauszuge etc screenshoten would...). Dennoch so die "Testversion" bald ab und habe ich nicht vor, ohne actually danach program resources.

English

Hello community,

This is my first post on this forum. I have the problem that - even if I have the annual version of the subscription of Photo creative cloud - I get the message that my subscription will expire soon. The notification is the same as if I have only had the trial version. Adobe support didn't really help out me and that's why I'm asking here. What can I do to 'activate' or 'activate' the full version that I bought on Amazon? In fact I have already activated on www.creativecloud.com/redeem, but it seems that something was wrong. According to my overview of the account, I already have the subscription...

You must connect to your desktop cc app using the same adobe id used to pay for your subscription.  It's the only way for adobe to determine whether or not you use a trial.

to change the adobe used with your cc app id:

log out and then back to your client application using the adobe id to pay for your subscription in cc: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

If you are not able to pay for a subscription, you don't have.  If you have problems to use the Web site of adobe to pay or change your payment method (Adobe ID), using a browser that allows cookies and pop-up windows, please contact adobe for hourly pst here support and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

Tags: Adobe

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