Z10 blackBerry cannot restore my phone Blackberry ID problems

Due to problems concerning the latestest update (10.2.1) software I had to erase my phone. Before doing so, I made a backup on link to Blackberry. When I went to restore my phone, he showed me that restore data were there, but that I could not transfer the data as the ID of the computer does not match the ID on my phone. Pretty simple fix I thought, but when I tried to open a session my phone with the blackberry what ID used to create the backup it tells me that the password is incorrect. I'm confused because I can log in to that account on the computer, but when I use the same information I can't log on my phone. I can't recover the password because enamel which served as my user name for blackberry has been hacked so I have no access to it. Some assistance here would be wonderful because if I'm not mistaken, I would have to pay about $ 50 to get someone to guide me through it over the phone. I thank very you much in advance!

Try searching for www.bbid.com on a PC.

Tags: BlackBerry Smartphones

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