Z10 blackBerry S/MIME certificate import error

Hello

I received an e-mail with 2 certificates of my company. I need them for S/MIME. I tried to import them directly from the email. After you have entered the password, I received the message that they were imported successfully.

But I couldn't choose see the in the S/MIME settings. After checking the certificate on the settings of the appliance store, I noticed that the certificates have not been imported.

If I try to import it on the device settings-> Security and privacy-> certificates as explained in the application help, I get a red X and the message that 0 certificates were imported.

Anyone an idea what goes wrong? Thx a lot.

Concerning

Paul

Import the certificate to an e-mail is fine for SMIME certificates.  Please see if KB33984 applies.  The certificate must have the encryption key in the field of the use of the key to be selected in the settings SMIME.

Tags: BlackBerry Smartphones

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