Z10 extremely slow blackBerry restart / recovery (about 3 hours)

Hello

I have a Blackberry Z10 for three months at least and I never had any problems with it, but I noticed that the restart / recovery has been quite slow, sometimes up to 10 minutes.

Today I had problems with my camera, I was not able to open any application (I thought that the problem may come from the screen... in any case) so I decided to restart / recover. (I don't know what's the right word). But the restart was much slower than usual. So I decided to remove the battery and put it back.

I did it at 17:30 and it is now 21:00 in my country, and it seems to be stuck or stuck at 99%.

I don't really know what to do, what do you think I could try?

Please excuse my English I'm not a native speaker, tell me if something is not understandable.

Thank you very much in advance,

Landru21

Connect the device to your computer using the Blackberry link & reload the OS (Applications & data will be lost). Its should fix the problem if its something related to the operating system.

Tags: BlackBerry Smartphones

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    EFI (disk0s1) < not mounted >: 210 MB

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    Macintosh HD (disk 1) /: 498,88 (Go 271,25 free)

    Storage of carrots: disk0s2 499.25 GB Online

    HL-DT-ST DVD - RW GS41N)

    USB information:

    Apple Inc. FaceTime HD camera (built-in)

    Apple Inc. Apple keyboard / Trackpad

    Computer, Inc. Apple IR receiver.

    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Lightning information:

    Apple Inc. Thunderbolt_bus.

    Guardian:

    Mac App Store and identified developers

    Kernel extensions:

    / Library/Extensions

    com [no charge]. FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-01) [Support]

    [loading] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-08-01) [Support]

    / System/Library/Extensions

    com.Wacom.kext.wacomtablet [no charge] (Tablet Wacom 6.3.16 - 12 - 10.11 SDK - 2016-08-01) [Support]

    Launch system officers:

    [no charge] 7 tasks Apple

    [loading] 153 jobs Apple

    tasks of Apple 64 [performance]

    [killed] 14 tasks of Apple

    14 killed process lack of RAM

    Launch system demons:

    [no charge] 44 Apple jobs

    [loading] Apple 157 jobs

    tasks of Apple 81 [performance]

    [killed] 9 tasks of Apple

    9 killed process lack of RAM

    Launch officers:

    com.adobe.AdobeCreativeCloud.plist [running] (2016-08-23) [Support]

    com.brother.LOGINserver.plist [running] (2015-03-12) [Support]

    [loading] com.oracle.java.Java - Updater.plist (2015-01-14) [Support]

    Launch demons:

    [loading] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]

    [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]

    [loading] com.adobe.SwitchBoard.plist (2015-01-06) [Support]

    com.Adobe.adobeupdatedaemon.plist [running] (2016-08-23) [Support]

    com.Adobe.agsservice.plist [running] (2016-08-16) [Support]

    [loading] com.adobe.fpsaud.plist (2016-06-28) [Support]

    [loading] com.malwarebytes.MBAMHelperTool.plist (2016-01-26) [Support]

    [loading] com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]

    [loading] com.microsoft.office.licensing.helper.plist (2015-03-03) [Support]

    [loading] com.oracle.java.Helper - Tool.plist (2015-01-14) [Support]

    [loading] jp.co.canon.MasterInstaller.plist (2015-08-26) [Support]

    Items in user login:

    iTunesHelper hidden Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Android File Transfer Agent hidden Application (~/Library/Application Support/Google/Android File transfer/Android File Transfer Agent.app)

    Plug-ins Internet:

    JavaAppletPlugin: Java 8 update 91 build 14 (2016-07-01) check the version of

    Unity Web Player: UnityPlayer version 4.5.5f1 - SDK 10.6 (2015-01-01) [Support]

    Default browser: 601 - SDK 10.11 (2016-07-27)

    AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-03-01) [Support]

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-23) [Support]

    AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

    FlashPlayer - 10.6: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]

    QuickTime Plugin: 7.7.3 (2016-07-27)

    Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-23) [Support]

    SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-13) [Support]

    AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

    EPPEX plugin: 10.0 (2014-09-15) [Support]

    RL Secure Layer plugin: Unknown - SDK 10.5 (2015-05-13) [Support]

    DirectorShockwave: 12.1.6r156 - SDK 10.6 (2015-01-09) [Support]

    User Plug-ins internet:

    WebEx64: 1.0 - SDK 10.6 (2015-07-17) [Support]

    UploadManager: Unknown - SDK 10.5 (2015-05-18) [Support]

    ContentManager: Unknown - SDK 10.5 (2015-05-18) [Support]

    RocketEngine: Unknown - SDK 10.5 (2015-05-18) [Support]

    Safari extensions:

    chumsearch - me (2016-07-18)

    3rd party preference panes:

    Flash Player (2016-06-28) [Support]

    Java (2016-07-01) [Support]

    Time Machine:

    Mobile backups: OFF

    Automatic backup: YES

    Volumes to back up:

    Macintosh HD: Disc size: 498,88 GB disc used: 227,62 GB

    Destinations:

    TOSHIBA EXT [Local]

    Total size: 2.00 TB

    Total number of backups: 7

    An older backup: 12/04/16, 16:31

    Last backup: 29/07/16, 16:56

    Size of backup drive: Excellent

    Size of backup 2.00 TB > (disk size 498,88 GB X 3)

    Top of page process CPU:

    7% WindowServer

    4% mdworker (15)

    4% kernel_task

    3% mds_stores

    com.apple.WebKit.WebContent (22) 2%

    Top of page process of memory:

    1.18 GB com.apple.WebKit.WebContent (22)

    545 MB kernel_task

    Mdworker (15) 184 MB

    Safari of 53 MB

    Mds_stores 45 MB

    Virtual memory information:

    35 MB of free RAM

    3.96 GB used RAM (440 MB cache)

    109 MB used Swap

    Diagnostic information:

    24 August 2016, 15:23:20 self-test - spent

    August 23, 2016, 17:37:38 ~/Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173738_[redacted] .crash

    / Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

    August 23, 2016, 05:36:15 PM/Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-173615_ [redacted]. Crash

    August 23, 2016, 02:48:12 PM/Library/Logs/DiagnosticReports/WacomTabletDriver_2016-08-23-144812_ [redacted]. Crash

    Files deleted by EtreCheck:

    August 23, 2016, 17:02:25 - / Library/LaunchDaemons / com HotShoppy.agent.plist

    August 23, 2016, 17:02:25 - / Library/LaunchDaemons / com MacUpdater.agent.plist

    August 23, 2016, 17:03:07 - /Library/LaunchAgents/com.dynamsoft.webtwainservice.plist

    You should consider upgrading the RAM in your Mac.

    There seems to be something wrong with your Wacom software. Uninstall it and see if that clears up the problem.

  • Extremely slow since 10.11.6 updating

    Since the update a few days ago everything is going slowly, barely usable.

    Someone has an idea of what I need to do?

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-07 14:41:23

    Download EtreCheck from https://etrecheck.com

    Duration 20:05

    Performance: Poor

    Click the [Support] links to help with non-Apple products.

    Click [details] for more information on this line.

    Problem: Computer is too slow

    Description:

    Extremely slow since the update 10.11.06

    Hardware Information:

    MacBook Pro (13-inch, mid-2012)

    [Data sheet] - [User Guide] - [warranty & Service]

    MacBook Pro - model: MacBookPro9, 2

    1 2.5 GHz Intel Core i5 CPU: 2 strands

    8 GB of RAM expandable - [Instructions]

    BANK 0/DIMM0

    OK 4 GB DDR3 1600 MHz

    BANK 1/DIMM0

    OK 4 GB DDR3 1600 MHz

    Bluetooth: Good - transfer/Airdrop2 taken in charge

    Wireless: en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 1024

    Video information:

    Graphics Intel HD 4000

    Color LCD 1280 x 800

    Software:

    OS X El Capitan 10.11.6 15G (31) - since startup time: less than an hour

    Disc information:

    Disk0 APPLE drive HARD TOSHIBA MK5065GSXF: (500,11 GB) (rotation)

    EFI (disk0s1) < not mounted >: 210 MB

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    Macintosh HD (disk 1) /: 498,88 go-go (260,14 free)

    Encrypted AES - XTS unlocked

    Storage of carrots: disk0s2 499.25 GB Online

    HL-DT-ST DVD - RW GS31N)

    USB information:

    Apple Inc. FaceTime HD camera (built-in)

    Apple Inc. Apple keyboard / Trackpad

    Computer, Inc. Apple IR receiver.

    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Lightning information:

    Apple Inc. Thunderbolt_bus.

    Guardian:

    Mac App Store and identified developers

    Launch system officers:

    [loaded] 7 tasks Apple

    [loading] 163 tasks Apple

    [operation] 68 tasks Apple

    Launch system demons:

    [loaded] 47 tasks Apple

    [loading] 163 tasks Apple

    [operation] 82 tasks Apple

    Launch officers:

    [loading] com.google.keystone.agent.plist (2016-07-12) [Support]

    Launch demons:

    [loading] com.disc - soft.DAEMONTools.PrivilegedHelper.plist (2013-12-27) [Support]

    [loading] com.google.keystone.daemon.plist (2016-07-12) [Support]

    [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    User launch officers:

    [loading] com.bittorrent.uTorrent.plist (2016-02-16) [Support]

    [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-08-06) [Support]

    Items in user login:

    iTunesHelper program (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Other applications:

    [ongoing] com.etresoft.EtreCheck.77152

    [loading] 407 tasks Apple

    [operation] 167 tasks Apple

    Plug-ins Internet:

    SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-21) [Support]

    QuickTime Plugin: 7.7.3 (2016-08-02)

    Web of Google Earth plugin: 7.1 (2015-11-22) [Support]

    Default browser: 601 - SDK 10.11 (2016-08-02)

    3rd party preference panes:

    None

    Time Machine:

    Time Machine not configured!

    Top of page process CPU:

    9% Google Chrome Helper (3)

    8% Google Chrome

    5% kernel_task

    4% hidd

    3% WindowServer

    Top of page process of memory:

    614 MB kernel_task

    557 MB Google Chrome Helper (3)

    Mdworker (7) 295 MB

    197 MB Google Chrome

    UserEventAgent (2) 115 MB

    Virtual memory information:

    2.15 GB free RAM

    5.84 used GB RAM (1.66 GB being cached)

    Used Swap 0 B

    Diagnostic information:

    7 August 2016, 14:02:36 self-test - spent

    Eruption of ~/Library/Logs/DiagnosticReports/app_mode_loader_2016-08-06-141209_[redacted].c August 6, 2016, 14:12:09

    /Users/user/*/app_list.app/Contents/MacOS/app_mode_loader

    You can start by uninstalling the remains of CleanMyMac3. But I do not think that this will greatly improve things. The long duration of Etrecheck indicates that the hard drive has failed.

  • MP4 is extremely slow in Compressor 3 - upgrade?

    Hello

    I work a lot with the files mp4 (or m4v) and I use a compressor to encode them to the ProRes format - and then to the FCP 7. Currently using Compressor 3.5.3

    The problem: it is extremely slow. When dragging a mp4 file (say about 10 min) causes of compressor to think and reflect and think - and then dragging the parameters is the same. Compressor 4 is more favourable to mp4 files and would be faster? Or is it my computer which makes it slow?

    The MacBook Pro 2.6 GHz Intel Core i7, 8 GB 1600 MHz DDR3

    Thank you

    BTW, what I'm trying to do is to convert mkv in ProRes files. I do it in two steps: first Handbreak, then compressor. It is a tedious process, so if anyone has a better solution I would be happy to hear.

    If your Mac is the "thought", my guess is that it is not your version of the compressor or your MBP this os the cause. The source file - maybe something suspicious on the handbrake conversion

    A plain vanilla MP4 to transcode Pro Res must be handled smoothly by Compressor 3.5 - and fill a bit faster than real time.

    Try this. Take a one minute or two QuickTime movie and convert it to MP4. Now that import compressor and transcode to Pro Res.  OK it works?

    Also, check that your system drive has sufficient free space - say, a minimum of 10 to 15%.  And make sure that your destination disk has of space as well.

    Your question about compressor 4, the answer is Yes. The latest version (4.2) is quite a bit faster than 3.5 - especially for fairly new Mbps and iMacs. It is also an improvement by other means - including options for extended encoding, greater stability and ease of use. (But keep in mind that there is no shipment to capacity of compressor from FCP 7 4.2.)

    Good luck. Post back and we do know.

    Russ

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