Zbook G3 HP: HP Zbook Thunderbolt 3 Dock USB ports not working not

I have a HP Zbook Thunderbolt 3 dock on my HPZbook G3.  I've recently updated the BIOS and the firmware to the latest version to solve other problems 'dock '.  Am now at the latest for both.  The two monitors and ethernet on the work of lightning 3, but none of the USB ports are active.

I am sure that the USB ports work, because they used to work before the update BIOS and firmware.  Keyboard, mouse, or USB memory on the dock work.

I tried to go to the HP support and install the updates with the USB in it, but it didn't work.  I have a workaround - just connect the laptop directly, but I'd like to get my fully functioning dock.

Device Manager does not display devices with questions.  I'll try to update, but I don't know which one to look at.

Hey people,

HP is dedicated to providing quality products to meet the needs of our customers. We listen to the customer feedback on our recent Thunderbolt Dock for use with the latest products ZBooks, and Elite Notebook. We continue to work with our customers to solve problems.

Please find tips and updates to improve your use of the HP Thunderbolt docking station.

  1. The Thunderbolt dock uses the latest technology thunderbolt. To be fully functional, it takes the latest firmware, BIOS, and drivers to work properly. Please follow the step by step process as described below in "The process of updating your device".
  2. Here are links to the user, technical white paper guide helps and guides troubleshooting. Please, use them to help when you have problems after you have fully updated your device and platform by following the instructions above. Please note that you may copy and paste the links in your browser.
  3. If you still have any questions, please call HP support. We're here and eager to help succeed you using the HP docking station new Thunderbolt.

Useful links

User Guide: http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=11122586 & docLocale = en_US & docId = emr_na-c05141189

Technical white paper: http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-5088EEW.pdf

Help & troubleshooting the Dock: www.hp.com \support\thunderbolt3dock

Process to update your device

NOTE: Instructions below is found in the User Guide "Getting Started" to "Implementation of the dock" to "step 2: update your computer.

Before connecting the dock to your computer, update the BIOS, software and drivers on your computer.

NOTE: If you do not, the wharf may not work. For best performance, keep all software and drivers on your computer up to date. (See table 1)

Update the BIOS and the software and drivers:

  1. Go to http://www.hp.com/support. Select the drivers and Get software, enter your model of computer (on the computer service tag) number, and then select search for my product.
  2. Click the link for your specific computer, select your operating system and then download the latest version

BIOS, software and drivers as follows: Intel® Thunderbolt Firmware Update Utility, Intel's Thunderbolt

Secure Connect Driver, graphics drivers, ASMedia eXtensible Host Controller Driver, Broadcom Ethernet

Controller and driver Conexant USB driver.

  1. Install the latest version of the BIOS.
  2. Restart the computer.
  3. Install the last stroke of lightning Secure Connect driver Intel.
  4. Restart the computer.
  5. Install the latest Intel Thunderbolt Firmware Update Utility
  6. Restart the computer.
  7. Install any remaining updates in any order. Restart the computer after each update.

Table 1

For the products supported Thunderbolt Dock all HP

Name of the component

Category on the Support Page on hp.com

Where to check (this applies to all laptops)

BIOS

(BIOS)

BIOS F10 Setup to information system

Intel's Thunderbolt course connect driver

(Pilot - controller)

Right click on tray icon Thunderbolt to settings for details.

The Thunderbolt of Intel® firmware update utility

(Firmware)

Right click on tray icon Thunderbolt to settings for details. Note that the numbers on the left will not directly reflected. NVM Firmware Version: 16 PD Firmware Version: 1.07.03

Intel Graphics Driver

(Driver - graphics)

Right click on the desktop to graphic properties (icon intel) Options & Information Center Support.

NVIDIA graphics driver

(- Graphics - Nvidia driver)

Right-click on the desktop to NVIDIA control panel to information system at the bottom left.

AMD graphics driver

(Driver - graphics)

Right-click on the desktop to graphic properties (top) to Information to software.

ASMedia eXtensible Host Controller Driver

(Driver - Chipset)

Programs & features or the Device Manager to Universal Serial Bus Controllers (dock of needs to be connected).

Of Broadcom Ethernet controller driver

(Driver - network)

The Device Manager to network adapters (dock of needs to be connected).

Conexant Audio Driver USB

(Audio - driver)

The Manager of devices to sound, video and game controllers (dock of needs to be connected).

BPPSQ-

I work on behalf of HP

Tags: Notebooks

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