Audio port Ultra Dock docking station does not

I have a laptop ThinkPad X 240 with Windows Enterprise 8.1 x 64 installed. His plays very well from the speakers of the laptop, and when I plug in external speakers on the computer portable 3.5 mm audio port, they work very well also.

But... when the phone is rooted in my Ultra Dock 90W docking station and external speaker cable is plugged into the dock's audio port, there is no sound. If I play music through the laptop speakers, as soon as I plug a cable into the audio port dock, no sound is produced. I can still use the laptop's audio port to connect external speakers, but that defeats the purpose of having an audio port on the Dock Ultra.

Dock Ultra has (I think) the latest firmware installed (version 2.22.000) and I have the latest audio drivers installed: in Device Manager > sound, video and game controllers > Realtek High Definition Audio > driver version is 6.0.1.7188 which is the last available Lenovo support downloads.

What should I do to get the Ultra audio port Dock works?

Kind regards

/ Neil

PS. apologies - I have wrong posted this message on the map "of tablet computers laptop ThinkPad X series. A moderator can you please remove the post of this Council?

Hi Nwgarside,

Welcome to Lenovo Community!

According to the request, we understand that you are facing problem with Audio only works not the Ultra docking with your ThinkPad X 240.

Did you check different system with docking station / Ultra?

Check with the ThinkVantage System Update tool, running so that it will update all the required drivers and application of your system.

I hope this helps.

Best regards

Agnes Kumar

Tags: ThinkPad Notebooks

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