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• ZBook 17 G3: G3 Thundberbolt 3 dock of Zbook 17 questions

  Has anyone gotten the 200W 3 Thunderbolt Zbook dock and all managed to make it work?  I recently took delivery (a few months late) and cannot operate.  When I plug it (and I made sure each driver I have is also present on the HP site), I start running in a series of questions.

  • Device Manager indicates an unknown device which is shown with an id of vid_174c & pid_3074, which should be a hub 3074 ASMedia superspeed, but none that I try to get the drivers not installed works for this device.
  • All of the USB ports on the laptop stop responding
  • My connected monitors appear, but in Device Manager, I see two copies of the monitors connected through the dock, and each has an exclamation point that the device drivers are not installed.
  • My ethernet seems to work fine
  • Try to install any sort of updated drivers (found in various places on the web) results ASMedia a BSOD
  • The laptop will be bad shut down or restart with the cable in place.  Forcing a hard stop (power button for several seconds) sometimes results the laptop is able to start and other times it simply crashes to the POST screen.
  • Unplug the docking cable, while the laptop is booted up only shows nothing unplugged.  a reboot is required (usually a hard reboot) to get actually the mobile register that the dock is disconnected.
  • Similarly, sometimes after a restart, the laptop will not register when I plug the dock, unless I have successfully completed a cycle of full restart where the laptop is connected to windows without the dock, and then been rebooted (no hard restart) and connected in a second time.

  My current setup is a proc xeon 64 GB of RAM and the graphics card NVidia M4000M (running in only discreet mode via the BIOS settings).  The only ones I haven't installed drivers are Intel video drivers, because I have disabled hybrid graph.

  I'll add a link to the other thread, which has been more active lately, essentially dealing with the same issues.  In this way, we have at least a place to continue the discussion...

  http://h30434.www3.HP.com/T5/business-notebooks/HP-Zbook-Thunderbolt-3-dock-USB-ports-not-working/TD-p/5613457

• Zbook G3 HP: HP Zbook Thunderbolt 3 Dock USB ports not working not

  I have a HP Zbook Thunderbolt 3 dock on my HPZbook G3.  I've recently updated the BIOS and the firmware to the latest version to solve other problems 'dock '.  Am now at the latest for both.  The two monitors and ethernet on the work of lightning 3, but none of the USB ports are active.

  I am sure that the USB ports work, because they used to work before the update BIOS and firmware.  Keyboard, mouse, or USB memory on the dock work.

  I tried to go to the HP support and install the updates with the USB in it, but it didn't work.  I have a workaround - just connect the laptop directly, but I'd like to get my fully functioning dock.

  Device Manager does not display devices with questions.  I'll try to update, but I don't know which one to look at.

  

  Hey people,

  HP is dedicated to providing quality products to meet the needs of our customers. We listen to the customer feedback on our recent Thunderbolt Dock for use with the latest products ZBooks, and Elite Notebook. We continue to work with our customers to solve problems.

  Please find tips and updates to improve your use of the HP Thunderbolt docking station.

  1. The Thunderbolt dock uses the latest technology thunderbolt. To be fully functional, it takes the latest firmware, BIOS, and drivers to work properly. Please follow the step by step process as described below in "The process of updating your device".
  2. Here are links to the user, technical white paper guide helps and guides troubleshooting. Please, use them to help when you have problems after you have fully updated your device and platform by following the instructions above. Please note that you may copy and paste the links in your browser.
  3. If you still have any questions, please call HP support. We're here and eager to help succeed you using the HP docking station new Thunderbolt.

  Useful links

  User Guide: http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=11122586 & docLocale = en_US & docId = emr_na-c05141189

  Technical white paper: http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-5088EEW.pdf

  Help & troubleshooting the Dock: www.hp.com \support\thunderbolt3dock

  Process to update your device

  NOTE: Instructions below is found in the User Guide "Getting Started" to "Implementation of the dock" to "step 2: update your computer.

  Before connecting the dock to your computer, update the BIOS, software and drivers on your computer.

  NOTE: If you do not, the wharf may not work. For best performance, keep all software and drivers on your computer up to date. (See table 1)

  Update the BIOS and the software and drivers:

  1. Go to http://www.hp.com/support. Select the drivers and Get software, enter your model of computer (on the computer service tag) number, and then select search for my product.
  2. Click the link for your specific computer, select your operating system and then download the latest version

  BIOS, software and drivers as follows: Intel® Thunderbolt Firmware Update Utility, Intel's Thunderbolt

  Secure Connect Driver, graphics drivers, ASMedia eXtensible Host Controller Driver, Broadcom Ethernet

  Controller and driver Conexant USB driver.

  1. Install the latest version of the BIOS.
  2. Restart the computer.
  3. Install the last stroke of lightning Secure Connect driver Intel.
  4. Restart the computer.
  5. Install the latest Intel Thunderbolt Firmware Update Utility
  6. Restart the computer.
  7. Install any remaining updates in any order. Restart the computer after each update.

  Table 1

  For the products supported Thunderbolt Dock all HP
  Name of the component	Category on the Support Page on hp.com	Where to check (this applies to all laptops)
  BIOS	(BIOS)	BIOS F10 Setup to information system
  Intel's Thunderbolt course connect driver	(Pilot - controller)	Right click on tray icon Thunderbolt to settings for details.

  The Thunderbolt of Intel® firmware update utility

  (Firmware)

  Right click on tray icon Thunderbolt to settings for details. Note that the numbers on the left will not directly reflected. NVM Firmware Version: 16 PD Firmware Version: 1.07.03

  Intel Graphics Driver

  (Driver - graphics)

  Right click on the desktop to graphic properties (icon intel) Options & Information Center Support.

  NVIDIA graphics driver

  (- Graphics - Nvidia driver)

  Right-click on the desktop to NVIDIA control panel to information system at the bottom left.

  AMD graphics driver

  (Driver - graphics)

  Right-click on the desktop to graphic properties (top) to Information to software.

  ASMedia eXtensible Host Controller Driver

  (Driver - Chipset)

  Programs & features or the Device Manager to Universal Serial Bus Controllers (dock of needs to be connected).

  Of Broadcom Ethernet controller driver

  (Driver - network)

  The Device Manager to network adapters (dock of needs to be connected).

  Conexant Audio Driver USB

  (Audio - driver)

  The Manager of devices to sound, video and game controllers (dock of needs to be connected).

  BPPSQ-

  I work on behalf of HP

• ZBook 17 G3: ZBook 17 G3 with nvidia Quadro M2000M

  That's right - who's wrong... If any?

  I have a G2 470 ProBook Revit and Autocad Architecture running G6W69EA and it does not work well.

  So I think buy a ZBook 17 G3 instead, and comparing the different specifications, I came across this:

  According to NVIDIA to http://www.nvidia.com/object/quadro-for-mobile-workstations.html the Quadro M2000M made for the Platform 15.6 ".

  Among other things, HP ZBook 17 G3 - T7V62EA #ABY is built according to the specifications of HP with the Quadro M2000M, however it NVIDIA should be the M3000M when it is on a platform 17.3 ".

  Is this perticular ZBook good built, or is - this 'money by windows' not go for something like the Y6J67EA with Quadro M3000M place?

  There is nothing wrong with the 17.3 "and the combination of M2000M.

  The M2000M is enough for most use Revit and Autocad.  Very complex models may require the graphics power of addition, where intermittent 3D rendering or low complexity models can work very well with less graphical power.

  Windows 7 configurations are always available because some big company facilities have not yet standardized on Windows 10.

• HP ZBook 15 G3: BSOD when connecting to the HP Elite Thunderbolt 3 docking station

  I recently (yesterday, 16/08/16) began to experience the dreaded Blue Screen of Death, whenever my laptop is connected to my HP Elite Thunderbolt 3 Dock.

  The machine is a HP ZBook 15 G3. It was connected to the docking station for more than a month without this problem. I don't know why at the time because I don't remember any updates or new software before that happens.

  The dock is connected to 2 x monitors via HDMI cables and an ethernet cable. I connect a mouse and wireless keyboard to a USB3 port on the laptop.

  If the dock is connected to the laptop at the start, he reached the login screen front of BSOD. If I start without it connected, it will be BSOD a few seconds after connecting the dock. He never to the point where the monitors display anything. It can be started with the dock connected in Safe Mode, as it seems to disable job.

  I've updated all the drivers and BIOS (including download the Softpaq Download Manager), but there has been no change. I have also updated the NVIDIA drivers to the latest version without change.

  What should I do next to solve the problem?

  Did you analyze the dump files, they said?

  I would also like to update these:

  Intel's Thunderbolt sure Connect utility (15.3.40.275)
  Thunderbolt from Intel for the Dock Thunderbolt from HP (16.1.7.0.8) Firmware update
  ASMedia eXtensible Host Controller Driver (1.16.35.1)
  ASMedia ASM1042A Firmware Update for HP Thunderbolt 3 Dock (131025.10.11.23)

  More BIOS if you're not on 1.09 or 1.10, some people say that they have problems with 1.10, so maybe try downgrade to 1.09.

  You can also try experimenting with the 'Thunderbolt security level' setting in the bios security switching No. If it is authorized by the user, or vice versa.

• Zbook dock: Zbook Dock: appropriate equipment

  Is August 3, troubleshooting guide to sign must "click the remove safely icon in the notification area, at the far right of the taskbar".  Where is this icon?  I have the icon of love at first sight, but it does not offer any option to delete.  The link is:
  
  http://h20565.www2.HP.com/hpsc/doc/public/display?sp4ts.Oid=11122586 & docLocale = en_US & docid = emr_na-C0...
  
  In this same document he links to dock Zbook (4AA6-5088EEW) white paper that says for the cable, just pull "to remove the HP Elite docking station with Thunderbolt 3 or HP ZBook with Thunderbolt 3 in your HP laptop or HP ZBook Mobile Workstation, it is recommended to first disconnect the dock wait icon Thunderbolt (see Figure 3) in the system status bar is gone then put the laptop or. "mobile workstation in the waking state, hibernation, restart or stop.
  
  Which is correct?

  I think I solved the problem to my satisfaction, I hope it helps others.

  Also, I tried to get more information of HP chat support, but they left hear only the computer off and then unplug.  It would be the 3rd option HP (and the worst option) to follow no real clarity on the procedure of HP.  The Zbook attach end of nightmares?

  I believe that the white paper (4AA6-5088EEW, August 2016) made the most sense, although it may lack key information:
  http://WWW8.HP.com/h20195/v2/GetPDF.aspx/4AA6-5088EEW.PDF

  The white paper says to unplug the dock (without preparation), what seems dangerous to me.  Only, I'm ready to do if the USB devices plugged into the dock to comply with Windows "Rapid withdrawal" of the policy in the Device Manager settings.  The keyboard and the mouse need not of settings, since they are different profiles of USB.  Someone braver than I can try to ignore the parameters of "Quick release" to find out what's going on :-).

  The political "quick withdrawal" is not set, then if the option 'Remove the device safely' with the icon of USB in the bar of tasks, firstly, and THEN do the Zbook dock disconnect.  I think that's what the document online tried to say in words very confusing and lacking other details:
  http://h20565.www2.HP.com/hpsc/doc/public/display?sp4ts.Oid=11122586 & docLocale = en_US & docid = emr_na-c05060909

  So far, I didn't re-docking on the fly and disconnection problems.  I run all the latest Zbook 15 G3 drivers, BIOS 1.10 etc, for those who want to know.  More a few bug fixes for the Zbook dock and it will be a good product.

• ZBook 15 G2: Earpiece/headset Bluetooth does not connect

  I have a bluetooth Sony MDR-10RBT headphones, who used to work with my laptop HP ZBook 15 G2. I don't know what happened, but it no longer works.

  Can I pair the headset, and it appears in the printers and devices window.

  However, when I double click on the headset icon and get the window where I can click on listen to music or VoIP calls forward to hands-free, they are both greyed out.

  If I look in the services:

  Bluetooth support Service: not started, automatic

  Bluetooth OBEX service: not started, automatic

  : Supported Bluetooth started, manual repair

  If I try to start Bluetooth Media Service, I get an error 1053.

  I updated the driver for Bluetooth Intel for the WLAN 7260/3610 (American International) to 17.1.1504.518 Rev.A
  June 29, 2015. I don't know what that replaces, because when I look in device, under the Intel Wireless Bluetooth 4.0 card Manager, it still says 17.0.1401.422.

  Any suggestions where to look next would be appreciated.

  stringy76,

  I found this remark about Intel. Apparently, there are two Microsoft Updates that break Bluetooth on Intel.

  https://communities.Intel.com/thread/104851

  If you follow these steps, you should be able to reinstall these updates and your headphones working again.

• T7V51EA: ZBOOK 15 G3 - MXM... what product code?

  Hello world

  I want to know what model of Zbook G3 15 MXM slot for GPU upgrade.
  I'm in Italy and I'm looking for this product code: T7V51EA with over-pants w5710m GPU. Is this a MXM have?

  What codes of laptops have the MXM slot (computer 15 "laptop)?
  
  Thanks for the help guys

  You have more than one product. The Zbook 15 Studio G3 is a different laptop, as the 15U. The U15 lacks an MXM slot and neither does the model Studio. In both cases, the video is soldered to the motherboard. Zbook 15 G3 Mobile Workstation models all have an MXM slot and understand those you list a MXM graphics card. You can't assume that you can replace and upgrade the video card with something other than an official part of HP. MXM video cards are not in 'standard' as maps of office. Also the nVidia Quadro and AMD over-pants maps use a different radiator.

  I can personally verify the configuration of the workstation Mobile G3 Zbook I an and that you actually installed an inside MXM graphics card and I found the manual for the 15U and Studio and the nether show an MXM slot. Return ticket for any other information you might need.

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• ZBook 15: ZBook HP 15 upgrade question

  Hello

  I have a HP Zbook 15 G2 and I want to upgrade my laptop. The vehicle currently has a 256 GB SSD and 8 GB of RAM DDR3L. I would like to insert an additional SSD and possibly another 8 GB of RAM if it is possible. I have no idea how to do that well or if this is possible at all, is there any guide autour on how to do that for my model? Are there enough hours/room for that niche?

  Thanks in advance.

  You have a SATA 2.5 inch hard drive installed. See the '1' which is an open RAM slot and '2' is a slot of free RAM and the thing across left to right the image just above the '1' is a connector m2 on the left with the operation of the screw holes on the right. You can put one of them in this niche, and it will be a hard drive.

  

  http://www.Newegg.com/product/product.aspx?item=9SIA12K3G96790 & nm_mc = KNC-GoogleMKP-PC & cm_mmc=KNC-GoogleMKP-PC-_-pla-_-Solid+State+Disk-_-9SIA12K3G96790 & gclid = CPidq56Soc0CFZKCaQodJOwBOw & gclsrc = aw.ds

  If you need assistance. I just put one of these in my Zbook 15 G3 MWS and it's silly fast. I use it as the startup disk and then have a SATA drive like yours for storage.

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• ZBook G3: Problem connection Thunderbolt 3 150 W

  Hello

  I bought a Zbook Studio G3 15 "laptop with a Thunderbolt 3 150W docking station.

  I can not connect those two togheter. Is there someone who has the same problem?

  I also have a zBook 15 G3 with a 150w Thunderbolt 3 dock.  I am running Windows 7 Enterprise 64-bit.

  Here's what I have loaded that gets the connected:

  In the BIOS, the advances and port options is set to No Security

  The BIOS is 1.06 Rev A (SP76037)

  The Thunderbolt Firmware is 16.1.7.0.6 (applied with SP74935)

  Intel's Thunderbolt course connect 15.3.39.250 (SP74783)

  (XHCI) host controller driver eXtensible ASMedia 1.16.33.1 (SP75871)

  Intel USB 3.0 eXtensible Host Controller Driver 4.0.4.51 (SP74851)

  Driver Audio Conexant USB for Docks 1.31.36.14 (SP74876)

  With this Setup, I get problems with the USB ports does not work after a reboot, then get a 9F stop when stop after the reboot.  I have a box to open with HP for that to be resolved, but don't know whether or not it is specific with my hardware.

• ZBook 14 wireless problem solved!

  For a few months now, my ZBook 14 (still under warranty) drivers wireless (Intel Wireless - N 7260 BN) were not loading at startup about 50% of the time.  Pilots would almost always successfully load if I restarted, but it was aggravating circumstances somehow.  I called HP Elite ZBook Technical Support and they walked me through several stages, including the uninstall and re - install the latest drivers, but nothing helped.  They arranged for a HP field Support Technician (FST) to install a new wireless card.  Personally, I thought it was a hardware problem, but that seemed to be their next step.

  So, today, their TSP arrived and quickly installed my new wireless card.  Well, it does not solve my problem, so she put the old card in and then began to make inquiries.  What she found is that even though my computer reported that he had the latest version of the BIOS installed, there is NO!  06/02/15, I allowed my computer to update to the latest version of the BIOS, which then was 01.30 (release date 09/12/14).  However, she discovered that a subsequent update of the BIOS (01.30 A) had been released only a week after the patch (dated 12/15/14) 01.30 in the desription of the BIOS update he said that it was precisely to add support for my card Intel Wireless-N 7260 BN

  Big CONGRATULATIONS to the girl TSPS for gap identification and the new installation of the BIOS update solved my wireless card problems!  I apparently never thought that because my computer reported that he had the latest version of the BIOS installed, and which does not recognize my "HP Support Assistant" software it was a newer BIOS available, either!

  Just for an update, even after my ZBook is update to the latest version of the BIOS (01.30 A), my "HP Support Assistant" software always reports that my version of BIOS is 01.30.  It of like the software recognizes numeric characters, but can not see the Alpha "A" character.  Just thought that info may help someone.  Proof that you can't ALWAYS trust your HP Support Assistant software...

• HP ZBook 15 G3: USB Ports

  I have a HP ZBook 15 G3 Mobile Workstation (Engery Star) - product number - V2W12UT #ABA.

  There is a USB Port on the left side of the laptop and two USB Ports on the right side and two USB Type-C (compatible Thunderbolt) ports on the right side.

  3 USB ports say "SS" next to ports.  I know that this means they are Super Speed but are the ports USB 2.0 or 3.0?

  3, not 2... SS = USB 3.0

• HP ZBook 14: Finger print Module

  Hello, I had a HP ZBook 14 as a gift and I discovered, it doesn't have a finger print module, I checked in our local service here in the Philippines and somehow they don't have parts or how they know if outside (which is weird), in any case, I found a finger printing module in ebay and would like to know how I can determine if its possible to make it work with my current movo?

  According to CPU - Z, I use a template '198F' If this is useful.

  Thank you.

  Hello

  Use of computers mobile generation (IE G1) more old room which is 730956-001.  You can buy

  https://www.Amazon.com/HP-730956-001-fingerprint-reader-Assembly/DP/B00IY19Q9I

  Yes, you can use it on your machine.

  Kind regards.

• Output display on TV LED to DisplayPort on zbook 15

  Hello

  I have a portable zbook 15 product D5H42AV.

  On this laptop, I have a DisplayPort output and Thunderbolt.

  I bought on the market (not HP) DisplayPort adapter to HDMI.

  I can't get the result displayed on my TV (full HD) LED.

  If the adapter supports only DisplayPort 1.1 and 1.2 not?

  I want to see the screen on TV, I'll use a DisplayPort adapter or an adapter Thunderbolt?

  Is it possible to troubleshoot why can I not print output to the TV from my laptop?

  I solved the problem. The adapter was working fine.

  The problem was a faulty HDMI cable. I'm trying to connect my DVD player to the TV with the same cable and I realized that the cable did not work. It was something I wasn't expecting.

  I replaced the cable and everthing very well now.

  Kind regards.

  Alberto

• Add hp Zbook G3 studio additional ssd - drive surgestions

  Dear community,

  I would add an additional SSD to my Hp Zbook g3 studio. I found that the following SSD is compatible with my laptop but unfortunately it was sold for the last 2 months.

  Essential MX200 m2 Type 2280 (Single Sided) 500 GB internal SSD

  Therefore, I have a few questions about an additional SSD:

  -Is it better to add an SSD of 500 GB and the use of external storage or a 1 terabyte SSD?

  -Each SSD 2280 m2 (single Sided) is compatible with my laptop?

  - And what is someone knows an SSD alternative to the above which is compatible with my laptop?

  Thank you very much in advance,

  Greetings,

  Rick,

  The complexity of all this is the way out of hand. What you are, it is a SATA m2. I just put a disc of NVME m2 (aka PCI-e) of 512 gigabytes in my G3 Zbook (no studio). I know that your laptop is a little different, but I'm pretty sure that it's the same kind of m2 of housing and I don't know that a SATA would work. I know that it doesn't work the other way around. If the laptop is made for the m2 SATA drives only, you cannot use a PCI-e. In fact, I installed an official part of HP. The ordering process is another question, but let's say I got it, and it turns out to be a Samsung SM951:

  https://www.Amazon.com/Samsung-SM951-512GB-NVMe-MZVPV512HDGL-00000/DP/B015CWR4M2/ref=pd_lpo_147_tr_t_3?ie=UTF8 & PSC = 1 & refRID = YA2TAQZPDE3NNQCWCNSH

  I used it to replace a Samsung PM951 256 concert which is like the PCI-e m2 budget model, so I know that two of them are working.

  Look at the pictures and you can see a difference. The SATA drive has 3 pins that plug in and the PCI-e has only 2.

  The manual on page 2:

  Manual

  Specifies EITHER a SATA m2 or a PCI-e, so you can be OK, but I'll tell you a PCI - e has double or triple the speed of read/write.

  Mine supports 2 x m2 and a 2.5 inch SATA. Your accepts 2 x m2 I read the manual and what appears to be a 2.5 inch non-standard SD

  I actually still the 256 PM951 concert. We can help you find something compatible and I can tell you that the HP part was estimated at a very favourable point (about the same as the Crucial which is out of stock) If you can't stand waiting rather difficult and slow checkout process.

  If it's "the Answer" Please click "Acept as Solution" to help others find it.

• Zbook 17 G3: M2 and Sata don't play well together

  Hello

  Have a Zbook 17 G3 with a drive as boot drive m2. After adding a second SATA drive may not start automatically. It will start only if I select the disk in the F9 boot menu.

  It is the first in the boot order and no secure startup is enabled.

  Any ideas?

  MVH

  Thomas

  I solved it by deselecting QuickStart.