1 of 2 audio tracks missing on some browsers (h.264)

I have pictures of an event that I exported .mp4 h.264 coding (first Pro CS6). I had an audio track of recording live, mixed and an additional audio track (audio from images camera raw) which was added because one of the presenter audio was crap. The exported video was then transferred to Wistia for the distribution and plays very well for the majority of our customers. However, on some browsers, people report not to hear the passing of the audio I pasted in (the second track).  It seems to me, that after it is exported, it should simply be a track audio big, homogeneous. I don't understand how the part of it has been ignored.  Any ideas?

I just had a look at this with my audio vector field. The bits that are out of phase, although they are on a stereo track, are double mono. The best way to resolve this would be to apply the audio effect "left filling" premiered at the clips of defective. The clips will be always dual mono, but the two tracks will have the same phase.

Good luck

Tags: Premiere

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