10.6 compatibility with Photosmart 8050

I will try to provide all the details I can think... using a macbookpro running 10.6.7 and just hung my photosmart 8050 (bought in the USA - I only write this because some people have asked to others where the product was purchased in an attempt to solve the problems.) I could not, when you choose to print, to locate this printer. I went into preferences and could not find where the other. Could not access manually, no other driver came. Have been downloading so-called drivers and patches from HP and Apple, and they aren't always appear. I changed the USB cords as well, in which case it was funky. Tried connecting to the top of the 8050 to my old MacBook white running 10.5.8 which had no printer associated with all. The same situation has occurred. Later, I tried to add my (brother) laser printer to two computers and worked well, via the USB port, the two pilots appeared in the preferences panel. So, I'm not sure if it's a software problem, or a problem with the USB from the printer part. The printer works fine when I attach a USB to print photos since. Any ideas? I'm quite unraveled at this stage. Thank you!

Looks like that the USB port on the printer has failed. Some things to try to verify 100% that this is the case:

Make sure that the product is under tension while performing the following steps.

1. If necessary, connect the printer on a windows machine, see if you get a Plug n Play answer (adding new hardware popup)

Check Device Manager to make sure it is detected/no detected (methods to open Device Manager are below)

Method 1: hold the WIndows key and press Pause/break. Click on the Hardware tab (XP or more) click on Device Manager.

Method 2: right-click on my computer, click Properties. Click on the Hardware tab (XP or more) click on Device Manager.

2. when it is plugged into a mac (either one or both) with a USB cable for verified, check the entries USB and printer in Apple System Profiler (methods to open this utility are below)

Method 1: click on the Apple--> about this mac. Click on more information.

Method 2: open--> Utilities Applications. Double-click system information.

Results:

1. If you receive no response from the windows machine and no entry in Device Manager. Then, the USB port on the product is defective.

2. If the product is not listed in the ASP, the USB port on the product is defective.

Tags: HP Printers

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