12.1.3 iTunes freezes with iPad

I'm looking for suggestions for the community to solve a problem of gel I use iTunes with my iPad 12.1.3.6 2 (IOS 9.2).

Note that iTunes works the way you want with my iPhone 4S (IOS 9.2).  I managed to all systematic synchronization operations when connecting my iPhone 4S via the USB port of my computer Windows Vista SP2 (x 64).  In other words, I can select the device icon in iTunes and this with the Panel Summary of the settings for this device.  I can select other panels from there, as well as perform back ups and synchronize.  If everything is good, when using my iPhone.

But when I connect my iPad 2 via USB and select the device icon in iTunes, the application crashes.  In other words, I can't settings panels.  In the Windows Task Manager, I see that iTunes continues to use CPU cycles - quite a bit actually, but it no longer meets its user interface. I have run it for hours to see if it takes just time - but without success. My only recourse is to stop it via the Task Manager.

Additional details:

1. I have reviewed "Troubleshoot problems with iTunes for Windows updates" (https://discussions.apple.com/docs/DOC-6562) and used his suggestions to reinstall iTunes - several times.  Currently, I installed iTunes64setup.exe, but have also tried iTunes6464Setup.exe.

2. per another suggestion, that I saw in the forum, I also tried to run iTunes from an account on my computer.  ITunes hung the same way when I chose the icon of the device while my iPad is connected.  In other words, create a new account on my computer made no difference.

3. I can launch a default backup and syncing with my iPad by invoking the File\Devices option in the menu bar.  But there are some operations that I want to run it via settings regarding photo synchronization and other signs.  As noted above, once I select the device icon, iTunes freezes and prevents me to navigate on these panels.

4. I've been using iTunes for several years - various releases of IOS on devices - without meeting and this problem on my computer.  The problem appeared after I've upgraded iTunes to a Version compatible with IOS 9.

5. one of the differences between my iPhone and my iPad is that I sync my computer only to the old photo library.  The iPad has so quite a few gigabytes absorbed by these photos.  The iPad has 32 GB of memory and my iPhone has 16 GB.  The latter has enough storage to accommodate my library.

Hello Felix1058, your problem sounds familiar. You've probably found AppHangB1 problems reported as the user running Vista iPad iTunes Version 12.1.3.6 works with iOS9.1?. You can find many tales of woe by clicking on the links at the bottom of this thread. In my opinion, it's a software problem without any difficulty at the user level. There are now six versions of iTunes which can not be installed under Vista, so I doubt that any fix will come from Apple.

Tags: iTunes

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