Windows 7 is not genuine, once the computer has been infected by the virus of Ransomware

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• My computer has been infected with a virus by asking me to download windows xp for $59 virus software.

  original title: anti-spyware in Microsoft windows xp

  My computer has been infected with a virus by asking me to download windows xp for $59 virus software. Whenever I tried to load the antivirus software, or similar, I saw in the 'my windows task manager process windows' image or start whd.exe process name my software would be closed and a screen could come that had microsoft images etc on this subject. He asked me to sign up or enter my code', that I could download for $59. I managed to fix it myself, but before I did I sent an email to their 'support center' telling them that I was going to find and to make their visit for wasting my time! I put a contactable email address down and got one got a naughty response. Hello sorry, but there is no payments with your email. Please send me your e-mail to registration or transaction ID thank you and have a great day! email address * address email is removed from the privacy * who can I send this on, it was a scam and for someone who has no idea about computers, they would have to pay somethig to someone to fix it. enough of these people, they need to be stopped.

  Its fake. Follow this. It may be similar to the following

• My computer has been infected by a virus, which I have never handled before.

  Exactly what the title says. Recently, my computer has been infected by a virus. I ran a quick scan, and then a full scan of my computer and removed 18 Trojan horses. I open MSCONFIG and put it on Normal startup, I pressed F8 to get out of Safe Mode, but nothing works. I'm stuck in Mode safe and now I'm completely lost. Any suggestions?

  Hello

  If you know the name of the Malware, you must post here

  1. Close all running programs and open the windows if you are back on the desktop.
  2. Click on the Start () button.
  3. In the search box of the Start Menu () type msconfig and press enter on your keyboard - follow UAC prompt.
  4. The System Configuration utility opens
  5. Make sure the Normal startup is selected
  6. then click on the STARTUP tab at the top
  7. Make sure that the startup is disabled
  8. Apply - OK - then follow restart guests

  ____________________________________________________________

  also run this program:

  Download update and scan with the free version of malwarebytes anti-malware

  http://www.Malwarebytes.org/products/malwarebytes_free

  You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

  http://www.bleepingcomputer.com/download/anti-virus/rkill

  If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

  Windows Vista

  Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

• Email from someone who says that my computer has been infected by a Virus.Currupt of data.

  I received an Email my computer saying has been infected by a Email of Virus.My does not open, it says that my data is corrupted. What can I do about it.

  Hi grahamfordy,

  It's probably a scam.  Please see article with some additional information:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  I hope this helps!

• How do to get the documents after the computer has been infected by a virus and wiped

  Hello

  My laptop works most completely and there was a humming noise whenever I tried to start. I learned that the laptop was corrupt. I was informed by the customer service to clean the laptop. In doing so, all parameters resumed those available at the time of the purchase in 2008.

  How can I recover all my documents, pictures, etc.?  I take the laptop to a computer technician to help with this.

  Can also advise you how to make a backup of all items stored on my laptop please.

  Kind regards

  J.

  Wiping the phone clean and restore to factory condition as advised by "customer service" (that may be), you actually deleted all the files that were on the computer. Recovery, even by a specialized at great expense data recovery company will be at best fragmentary.

  I'm moving your question to the forum space Windows for system repair and recovery, where it is possible that you may receive some additional tips, but I think that you can simply cut your losses at this point. If there is a hardware problem that caused the initial symptoms, it is likely that you will face more questions and data loss unless you get the hardware repaired/replaced.

  -steve

• My computer has been infected by a virus or worm

  Recently, I upgraded my computer to el capitan since then he worked very slowly I can't stop, and firefox won't open.

  2 days ago, I added an application named Dr. done wondershare to try to restore images lost from my phone.

  Today I went to Keychain Access at some point yesterday beside a blue @ many of my passwords and sign web passwords to several different accounts were consulted.

  Is this a sign that my safety is at risk and what should I do.

  All the apps of Wondershare are mounted with all sorts of ad-/ malware. You can do a quick scan with Anti-Malware for Mac (Yes, it's safe) to see if it finds anything.

• My computer has been infected recently with Sirefef (AB and W variants). How will I know if I do a backup/clean install of the operating system or not?

  As says the question: my computer has been infected recently with Sirefef (AB and W variants).  How will I know if I do a backup/clean install of the operating system or not?

  I'm running a full system scan in ESM right now, and it has detected multiple instances of sirefef.   I have remove as they pop up, but I'm afraid that when I run another scan they all will always be there.  Is there a way to know if MSE is actually remove them and he cleaning?  If not, should I do a back up and reinstall the OS?

  Thank you.  I can choose to try this, however, I would like an answer to my other questions first.

  Sirefef is a rootkit and yes he can hide in your system.  This is why it has been suggested that you may need to reformat/reinstall.  In fact, it's the only way to eliminate malware.  Multiple scans with several scanners and no conclusion malware probably indicate he disappeared, but the key word is "probably".  Malwarebytes is good and what he finds now may be traces of the infection, but what he finds perhaps not active more - it is always good to run the scans so.

  What spare drive did you run?  What scanners did you use?  See again you and follow the guide "Malwaretips"?

  For the firewall problem, you can try the following Microsoft Fixit.

  Diagnose and automatically fix problems of Windows Firewall service

  http://support.Microsoft.com/mats/windows_firewall_diagnostic/en-us

  One of the users of the Forum answers maintains that a great guide on information security is important for understanding the removal of malicious software.  See the following compliments of Brian M - for suggestions on how to solve your problem: http://www.selectrealsecurity.com/malware-removal-guide/#after see: after the removal process and solve the problems of Post disinfection

  Uninstall/reinstall of MSE is how?  All the problems?  Have you tested MSE with eicar to be sure it's working?

  Assume that you have not had an opportunity to review the MSE Installation Checklist or you would have noted that MSE and Windows Defender cannot be used on the same computer.  So if WD works in fact it means MSE has been disabled/not not work correctly or not installed.

  See the next WD re: Windows Defender and Microsoft Security Essentials

  Good luck...

• I received a phone call from someone claiming to be windows saying that my computer has been infected.

  only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help.  He hit me the windows and "R" key at the same time.  Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow.  Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer.  I became very suspicios and did not continue with his appeal.  Is it a hoax or someone really trying to help me?  Because I did not communicate with him, I feel that this is not a legitimate operation.  Thanks for your help.

  original title: telephone call from Windows?

  Hello

  It's a scam.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  We have all the errors and warnings in our Event Viewer

  That's what you do if you never give them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  See you soon.

• Computer has been infected by the worm 32 blaster... Now I have no sound, can't install/uninstall things, need help!

  My computer has been infected last night. I went into safe mode, ran malwarebytes and Microsoft security essentials and cleaned up my computer. But onceI restarted in normal mode, I noticed a ton of questions

  -Its completely gone. I cannot listen to music, can not test speakers, cant watch netflix streaming, etc.

  -Tried to run microsoft fixit, but I get an error message that the JIT debugger is not found.

  Ive been looking online and through forums for all help, but its looks like nothing works!

  Any help is appreciated!

  -Bouazza

  Ok. So, I did the clean boot with just the microsoft services to run. In doing so, I was finally able to run Microsoft FixIt. I ran some tests on this subject but it came up saying windows media player and my audio were very good. Yet, I still have no sound.

  From then on, I decided to uninstall and reinstall my audio drivers. After I did, I didn't restarted, still no sound.

  After having looked well and try a few troubleshooting steps more, it seems that most of he said it has something to do with windows media player. I followed these tips links on running a diagnostic tests (http://en.community.dell.com/support-forums/laptop/f/3517/p/19351382/19768710.aspx#19768710), the only thing that didn't work was a 1 B 63:161 B microphone registration error. But the article said that if this disagnostic dell comes back fine then issues its is a pilot (that I reinstalled the and made sure they were up to date with windows update) or it's a matter of windows.

  I still can not play music, watch videos online, heard no sounds test to sounds, hear no sound when the computer starts first, my video/webcam doesn't work, etc..

  I could not go through the boot process to see what was causing Fixit to not work, but now Im processes more than audio. Do you think I did the clean boot with just the activate microsoft services, is one of those that is causing the problem?

  I am not computer stuff that well outside the bases... Im trying here but I can't find a solution! I couldn't do the diskcheck you suggested that bc it was a bit confusing to me.

  Suggestions more?

• Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  This kind of message is a scam. Do not meet it.

  Force Quit Safari, then restart Safari while holding the SHIFT key.

• My computer has been hit was a virus hiding all programs, called him Smart HDD. The technician fixed the things except that now we cannot books library audio d/load. Error OxCood2751

  My computer has been hit was a virus hiding all programs, called him Smart HDD.  The technician fixed the things except that now we cannot books library audio d/load. OverDrive Media Console gives error OxCood2751 and said to Contact Support technical of Microsoft. Can anyone help, thnx

  Hi Sharohbbrd,

  ·         You have made no changes to the Windows Media Player before the show?

  You may be able to solve the problem by installing the Windows Media Format 9.5 Runtime. Download the same from the following.

  Download details - Microsoft Download Center - Update for supported Media DRM (KB891122) players

  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=3141

  You can also see the following articles for more information:

  File Readme for Windows Media Player 11 for Windows XP - Microsoft Windows

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

   

  An update for Windows Media Digital Rights Management-enabled players is available

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

  Let us know if that helps.

• Windows XP has been infected with a virus/trojan via the net and will pop up window wanting to access the app tray and Windows install wants to work.

  Original title: tray app

  I have a PC with Windows XP. He has been infected with a virus/trojan via the net. I can't access the net, but I have now access to readers of DVD and CD. On the screen is a window who want access to the application of the status bar. I don't have a restore date prior to infection. Installer Windows guard eager to work. How can I get going again and remove the virus/Trojan? I also have a laptop with windows vista. I can download MSE on my laptop for windows XP and copy it to a CD and then use it on the PC?

  Hi shanethornton,

  You can try to download Microsoft Security Essentials from the link below for a CD or a USB key and try to run it on the infected PC and check out them.

  See the link to download Microsoft Security Essentials:

  http://www.Microsoft.com/security_essentials/?WT.srch=1

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  managed to put the computer in a restaurant that is the method of compensation it back to the date of purchase of 2008.

  Don't you think that this will solve my problem. ?
  I changed the passwords again

  I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  Have I been swindled £ 89.99 from my pension for 12 months cover.

  I paid money to mauritias am

  Cancel, wipe your computer and change all of your passwords for each account that you contact your financial institutions to warn them to watch for unusual transactions.

• my computer has been infected

  my computer has been infected, it shows some viruses that are out there and he tells me to click on the button 'Start protection', but he doesn't try to download AntSpyWareSetup but I can't open it help!

  P.S. If you have difficulties downloading mode norm, try please if you can do it in Mode without failure.
  Shut down your computer > turn it back on and immediately and repeatedly press F8 key until you see a black and white screen. Use the up/down arrow and selectMode safe mode with networking. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• Windows 7 is not genuine, after the installation of windows 8 in dual boot.

  When I want to upgrade to windows 8, Windows 7, I think I should try windows 8.

  So, I installed windows 8 with dual boot.

  But after the successful Windows installation 8, when I started my laptop with windows 7 OS, it shows that the copy of windows is not genuine.

  What should I do?

  How can I get my windows 7 back as it was?

  Please help me... :'(

  Download and run the Microsoft Genuine Advantage Diagnostic Tool:
  Download the tool: http://go.microsoft.com/fwlink/?linkid=56062
  Post your results (copy button) and paste the results in your answer.

  As a starting point, the first thing you should check is the section to three figures on the number of product ID, if it corresponds or is included in one or two digits of the examples below, you have probably a MSDN or TechNet product key. "These keys must not be sold for retail use.

  065 066 067, 068, 069 to Ultimate, box 220 for professional and 230, 231, 232 area for Home Premium,

  There are probably others, but they should be close to those that are displayed"
  (How to be certain - download the Microsoft Genuine Advantage Diagnostic Tool listed above).

  Note: Though that illegally sold MSDN/TechNet allow product key for activation of more than one
  (usually 5 or 10), so these keys can be sold "several times" before activation may fail.

  J W Stuart: http://www.pagestart.com