15n232ca Pavilion: Pavilion restoration disks stuck on disc 2

HI: I Press esc, have restore disk 1 in the drive, follow the ok, but when the program asks you disc 2, I insert the disc 2. The dvd player turns to the top and you can hear something, but the screen says insert disc 2, please wait. But nothing happens I just received these hp discs. Thank you

Total1 wrote:

The disc is new, how can I contact HP (a real person) to get another drive? Thank you.

1-800-474-6836

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