17 3200 envy: Envy 17 3200 screen flickers and dies. External monitor works. (Video included)

Hi, I bought my laptop about two years ago. A few days ago the screen suddenly dies, and at startup, it flashes several times with the correct display, but then turns off. The backlight seems to stay on. When I use an external monitor with HDMI port, the external monitor works fine, however, the laptop screen remains empty. Here's a video of what it looks like when I first boot the laptop: https://www.youtube.com/watch?v=mmro4P1NmyY & feature = youtu.be , how can I do to fix this problem? Thanks, Wes

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@Saichotic ,

Hello and thanks for the display on the HP support forum.  It is somewhat a problem when it comes to laptops that comes up from time to time.

The reason is there is a cable connected to the motherboard that goes back through the hinge area and connects to an inverter that powers the monitor.

Once the cable wears out, but more often just to move General around get you a loos to the inverter or the motherboard connection.

Here is a link to your Maintenance and service guide. You can use this to help pull the cable and inspect the connections.

Maintenance and Service Guide

Here is a video that will show you how essentially happen to things as well to test and check the cable.

The HP Envy 17 laptop computer screen replacement procedure

Now, if it of a little too difficult to manage, and believe me it took me a couple years before that I liked working on laptops is not a problem.  Contact HP support by phone for repair options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Thanks for posting and have a great day.

Tags: Notebooks

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