18 HP all-in-one: the instruction at 0xa848a02f referenced memory...

I have a HP18 is about 3-4 months and recently, when I go to shut down the computer, I get a popup screen that says:

"The instruction at 0xa848a02f referenced memory at 0x784ca548.  The memory could not be read.  Click OK to finish. »

Can someone help me?  What it means?  How can I stop showing it when I go to the stop?  I look forward to a serious response.  Thanks in advance.

Hello @propaplace,

I read your post on how your all-in-One computer indicates that he met a referenced memory error message, and I'd be happy to help you in this case!

To fix this, I advise you to follow the steps described in this document on the using Microsoft System Configuration (Windows 8). This should contribute to prevent background programs from interfering with the memory on your system or the services. I also suggest updating the drivers on your computer by following the steps described in this resource using HP Support Assistant (Windows 8).

If the error message always indicates a memory problem, I recommend you to return your system to a previous restore point before the problem occurred. This can be done by following the steps described in this document on using Microsoft System Restore (Windows 8).

If the problem persists, I suggest to perform a backup and restore of your operating system. This can be done by following the steps described in this resource on the backup of files (Windows 8), and more to perform a recovery of the HP (Windows 8) system. This should return your system to the factory settings.

If the problem persists, please contact our technical support for further assistance in this matter by clicking on the link below to get help from your region number.

www.HP.com/contacthp/

I hope this helps!

Concerning

Tags: HP Desktops

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