2 of the 3 computers suddenly can't print on network 6500 e709

I have three computers and domestic an OfficeJet 6500 e709 on my local network.  Everything worked well for several months until today.  Today, cannot print my two Win7 machines, but my Vista machine can still.

I went through the center of Solution any sequence of troubleshooting and nothing fixed it.  So I tried my own diagnosis, as follows.

Because apparently, this forum does not accept attachments, I refer you to the numbered screenshots I posted to http://winter.webfactional.com/HP-problem.doc

1. printing of each application, I tried, I get "unable to print document."  Most said that the center of Solution is that it is due to "a mistake in the printing system."

2. starting at the HP Toolbox on the same computer, print a test page.  This method works.  It turns out that there is a connection between the computer and the printer.  The printed test page shows "network status: Ready ', and everything else in the report seems normal.

3. I go to the window of the printer for this printer, cancel printing failed, view the Properties window and click on "Print Test Page"...

4.. .and see it immediately.  However, nothing comes of the printer and as little seconds later...

5... .my screen looks like this.

~ Thanks in advance for your help

~ Ken

Thanks, MusicMan ~.

It happens that my two computers are print again with success.  I don't quite know what solves the problem, and I have no idea why the problem arose in the first place, after a few years a print without problem with this Setup.

For whatever light it can cast for others (and for me if it happens again), here's the rest of the story:

After exhausting all the troubleshooting procedures that I could find (including flashes of heat-queue and reboot), I posted my call for help here, turned off my computer and went to bed.  The next day, after having turned all back on again, I noticed that a printer test page appeared in my output tray on the printer, and that he had been sent to one of my computers previously defective, I'll call the "desktop".  As stated in my initial post, printing a test page had been impossible before.  Then, I checked the office by printing a document.  That worked well, and the Office has worked since.

Then I checked my other computer, the "laptop", and unfortunately it still couldn't print.  Looking for differences between the two configurations, I noticed that the center of complete Solution has been installed on the desktop but not on laptop - laptop has had only the drivers.  So I took to install the Solution Center.  Long story short, the installation process is not well, when the printer is already recognized by Windows and the drivers are already there.  So I finished unistalling the printer and then installed solutions and here Center on the laptop very well printed.

I hope this helps.

Tags: HP Printers

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