2000 - 299WM: recovery of Microsoft software

On this laptop of 2 year, Windows 7 has become corrupted. I had created the Recovery DVD, (2 games) but the recovery failed to 42% on the second DVD. I found others with the same problem.

I am retired and could not afford to pay HP for new media recovery which I do not think that the question.

Now, Microsoft offers operating systems ISO http://www.microsoft.com/en-us/software-recovery

Problem is that the key on the laptop will not be validated because Windows 7 is pre-installed. A message said to contact the manufacturer.

Who and how can I contact someone at HP, the feedback form is useless and there re no phone number.

Thank you

Ken

Hi Ken,

As you have discovered, the Microsoft page won't work for a retail OS product key, however, there is a simple solution to this that you can use as described below.

Before you try the following, make sure that you can always read the entire key 25 character product activation on your label Windows COA (5 blocks of 5 alphanumeric games).

An example of a COA label can be seen here.

You can create a Windows 7 installation disc yourself using another PC - just download the Disk Image correct ( this must be the same version that originally came with your laptop - it is listed as Windows 7 Home Premium 64 - bit ) from the link below and use an app like ImgBurn ( Note: you can deselect additional software during installation of ImgBurn offerings) to burn the ISO correctly on a blank DVD - a guide on the use of ImgBurn to write that an ISO on a disc is here.  The source of the Windows Image is Digital River.

Windows 7 Home Premium 64 bit SP1.

Use the disk to perform the installation, enter the Windows activation key found on the label of the COA in the request and one time installation is complete, use the 'method of phone", described in detail in the link below to activate the operating system - this method is taken in charge by Microsoft and popular with people who want just a new installation of Windows 7 without additional software load normally delivered with OEM installations.

http://www.kodyaz.com/articles/how-to-activate-Windows-7-by-phone.aspx

You may need, additional drivers and software are here.

Kind regards

DP - K

Tags: Notebooks

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