24 GB installed only read 12

I have 24gbs of ram showing but only 11.8 usable someone can help hp evny h8-1534

I understand that your system shows only a part of the RAM installed.

The system comes with 24GB or upgraded to 24GB?

If it has been upgraded, what are the specifications of the RAM modules?  What is the configuration (for example 3 sticks 8GB modules)?

How many sticks of RAM total is there?

Go to the start screen, search for msconfig, then open the program.

Select the Startup tab and then click Advanced Options.

Activate the max memory and let me know the highest value, that he'll let you in here.  If it is already enabled, which is the listed parameter?

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