2nd hard drive

I hope someone can help me before I go back to the computer.

I just bought a HP Envy 700-074 from best Buy and I wanted to add a second hard drive.  I've been putting computers together for 30 years and have never had a problem until now.  I called HP support and they told me that to give me the information I needed, I had to pay.  I will return the computer until I accept that as an answer.

Does anyone know why it cannot be acknowleging the second HD

News of the computer is:

HP Envy 700-074

Product H5Q09AA #ABA

It has 4 connections available, 2 are used, one by the seagate 2 TB HD and the other by the DVD player.  I am trying to add another HD 2 TB of seagate.  The operating system is windows 8.  I'm probably missing something simple and so I would apreciate help.  If I don't get a response within a week I just return the computer and purchase of another company.  I bought a large number of items of HP and this is the 1st time I have never been so disappointed in them in a helping hand a person with a question. Generally, they can send you information or tell you where to look.

It is a forum for users of peer-to-peer supported for class for the HP consumer products. HP maintains no official presence in this forum. It is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP. I, like most other people on this forum do not work for HP.

Because your computer is less than 12 months, HP should provide assistance with your question. I asked your matter for climbing. Please keep an eye on a message private to HP. You can check your PMs (private messages) by clicking on "basket" at the top of the page, next to your screen name.

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Tags: HP Desktops

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