30 Firefox crashes Windows 7 64 bit

Hello

I'm having a problem with firefox crashing my OS which is Windows 7 Home Premium SP1 64 bit

Here is a list of the five most recent crash my firefox instance.

Date of the ID report
0bcdf0ba-8c44-490B-8160-af1755777221 17/07/2014 08:35
BP-ad9bc384-4B31-460e-8551-074832140715 15/07/2014 15:51
BP-92ca19df-7b3a-447F-b876-808092140714 14/07/2014 12:28
dc175ef2-489e-4b4b-842b-eaaa65d8b336 13/07/2014 17:41
16c498ab-CB1E-43e9-92b8-56045903bcaa 07/11/2014 12:16

I think it may be related to the display of the http://www.jasonbondpicks.com/chat/ which I believe uses flash. I have Shockwave Flash installed 14.0.0.145 which is the latest version.

Thank you for your help.

Two of the crash IDs have been automatically "linkified" in your message, and both are, as you suspected it, problems in the version of the Flash plugin.

It is a standard orientation which addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders who interact with Flash media to ensure that they are as up-to-date as possible, or disable them temporarily.

(2) disable graphics hardware acceleration in Flash

See this article from Adobe technical support: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) disable the protected mode

You can disable that by creating or editing a settings file. The following/posts pages provide different ways to do this:

To download the Flash completely (closing and restarting Firefox could help) until it takes effect.

Tags: Firefox

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