3520 printer does not print black more

Hello

I bought my 3520 printer about 1.5 months now, installed everything and it worked perfectly. Made a few prints but stopped using it because I was moving house. I wanted to print something yesterday and all of a sudden without black fate. I did a testprint in various colors and everything came out perfectly but not black.

I don't know if it might have something to do with it, but when I tried to print the printer yesterday gave an error and there was a piece of paper stuck in the machine. When I got it there was a spot of black ink, about 1 cm in diameter. I cleaned the print heads but still nothing?

I hope someone can help!

Hi Cassandra

I would contact HP telephone support, the printer is old one 1.5mths it is probably still under warranty. You may need a replacement. Can you please let us know how you get on?

Thank you

Ciara

HP Support phone numbers

http://welcome.HP.com/country/us/en/wwcontact_us.html

Do not print in black

http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/black-not-printing/m-p/2926025

Tags: HP Printers

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