5530 envy: paper HP Envy printer 5530 jam

2 questions:

1 / paper jam-impossible to achieve in a document to pull out.

2 / not stop copy and printing of the previous task.

Thank you for your help.

Welcome to the HP community @nycnav,

I came across your post about your 5530 craving with a paper jam that you encounter problems of compensation and also previous copies and prints that continue to print your system Windows 10. I hope I can help! First of all, we have to solve the problem of paper jam because it is a problem with the hardware, if the same impressions continue to print from your PC, it is a software problem and I'll include my suggestions for this problem down below.

1. follow all steps in this guide: HP ENVY, printers DeskJet - "Paper jam" error

2. only if the paper jam has been completely erased, (from your computer) run the print and Scan of the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

Please send me all the results!

Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

I hope this helps you!

Tags: HP Printers

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