The printer only send the paper in the printer, but doesn´t impression on her
Hello
I just bought a HP Deskjet 3520 printer and I put in place with the app eprinting of my husband and my own phone.
It works perfectly on my husbands phone, but when I want to print the printer send just a piece of paper in the printer from my phone without any printing on it. Later it is said that the impression was successful...
What should do? Help, please.
Hi mhdickow,
Welcome to the Forums of HP's Support. I see that when you send a print job from your phone to your printer Deskjet 3520 it prints a blank page.
I've included the document ePrint job did you not print . If that doesn't fix things, please let me know the following information in your next post.
- What operating system you use on your phone? Android or Apple and what version. For Android devices please use document How to check you have Android Version of wikiHow and for Apple devices please use Apple iPhone, iPad, iPod: how to find the version of software paper.
- What operating system used by your husband's phone?
- Have you sent the print job by sending an e-mail to the printer, use the HP ePrint app, or the HP AiO Remote app?
- The printer is connected directly to a wall outlet?
Thank you.
Tags: HP Printers
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