5530 won't connect to web services

Similar Questions

• ENVY 5530:5530 does not connect to web services

  I bought a FANCY 5530 yesterday and followed the instructions for setting up wireless. It prints and scans. However, it does not connect to Web Services. One suggestion is that it may require a proxy server details: How can I get these details? I'm not aware that I use a proxy server for internet connection. What can I do, please?

  I am using Windows 7, 64 bit OS

  After a pratting very long on this labyrinthine web site, I was allowed to telephone support. The solution has been offered instantly, which suggests that it is certainly not unusual. Here's what to do:

  1 assuming you can communicate with your printer, open its IP address in the browser.

  2. Select the tab 'network '.

  3. Select "network address (IP)" in the list on the left.

  4. enter 8.8.8.8 as the preferred manual server.

  5. enter 8.8.4.4 as auxiliary manual DNS server.

  Which corrects the problem. Thanks to the lovely people I spoke with.

• HP 7520 unable to connect to Web Services, "error server connection."

  I have installed the printer software from the disc to a network wireless set up, it gets to the stage where the printer is trying to connect to Web Services, but then said that there is a server connection error.

  I can print from my computer and also my laptop with no problems. Help please.

  Thanks, Barry

  I don't want to go to this conclusion immediately. When you set the static IP address on the front of the printer, it allow you to set a static DNS? Static DNS is the important part of this step. If it won't let you set the static DNS, go to EWS printer by typing it's IP address in a web browser. Set the printer to use Google's DNS (8.8.8.8 = Preferred: Alternate = 8.8.4.4). Once you set the static DNS, turn off the printer and the router. Turn on the router first and let it stabilize before turning on the printer. It normally takes a minute or two for a router stabilize. Let me know what happens.

• Photosmart HP 7520: HP Photosmart 7520 does not connect to web services

  My printer suddenly stopped connecting to the Web Services a month ago. I had already used web services successfully for two years, then my computer infected with malware and ruined a lot of things. I guess that it also affected the printer since it is at the same time ceases to function properly. I can print wireless very well all of my devices, but doesn't connect things like regular printable.
  
  I tried restaring the printer and the restoration of the default network printer. I also tried the steps listed in this forum http://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Photosmart-7520-unable-to-connect-to-Web-Services/td...

  Hello

  Apologies for jumping!

  For the Photosmart 7520, the latest firmware must be installed in order to maintain a connection to Web Services.

  The firmware can be installed on any Windows PC via the following link:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5199462/swItemId/OJ-113641-5

  Kind regards

  Shlomi

• HP Photosmart 7520 unable to connect to Web Services

  It's used to work. Now when I try to scan to e-mail, I get all the way to where I choose it as a Document and then I get the message "unable to connect to web services. I printed out the results of the wireless network Test and everything looks great. Also, the Configuration of the network page is superb. My name network, says it is connected to the Internet. I was able to download the updates. IP address looks right.

  I have downloaded and run printing HP and doctor Scan and it crashed.

  Signature of the problem:
  Problem event name: APPCRASH
  Application name: HPDiagnosticCoreUI.exe
  Application version: 3.1.0.25
  Application timestamp: 50fd3a60
  Fault Module name: dlbxtwds.ds
  Fault Module Version: 3.107.0.0
  Timestamp of Module error: 45df4cd1
  Exception code: c0000005
  Exception offset: 00004da2
  OS version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional information 1: 0a9e
  More information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional information 3: 0a9e
  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  @shoikh

  I understand that your printer is not connected to the web services.  . I would first disconnect the router and the printer for about 1 minute.  I would plug the router first then the printer. I would then try to enable web services. If not successful, and you get the same error message. I'd follow these steps.

  1 obtain the IP address of your printer

  a. This can be done by pressing the icon on the printer wireless.

  2. Enter the printer's IP address in a browser.

  3. Select the tab network at the top of the page.

  4. on the left, select network.

  5. Select Network (IP) address

  6. select manual DNS server

  a. manual Preferred DNS should read 8.8.8.8

  b. alternate DNS server should read. 8.8.4.4

  7. Select apply you could get a fair warning select OK.

• HP photosmart 7525: hp 7525 unable to connect to web services

  I recently bought an Imac, and now I can't get my hp 7525 to analyze correctly. It says unable to connect to web services. I tried to uninstall wirless and re-login.  Help, please!

  Hello

  My apologies for jumping.

  To add more, the latest firmware MUST be installed to maintain connectivity of the web services.

  Click on the configuration icon and select Tools, then print a printer status report.

  Locate the firmware listed, if it is a value lower than ELM1CN1607AR (see "BOLD" kinds) you will be required to update the firmware.

  Unfortunately, a Mac OS firmware update utility is not currently available, so you must use a Windows PC to update the printer:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5286642/swItemId/OJ-113641-5

  Once obtained the latest firmware, try to use Web Services again and check for the difference.

  Kind regards

  Shlomi

• Photosmart 7520: error message stating unable to connect to web services

  I'm scanning my printer and get error messages saying: unable to connect to web services check the internet access. I have access to the internet and also tried to get a new IP address manual. Keeps saying try again or enter proxy. Any ideas would be greatly appreciated.

  I have used this analysis before but just suddenly get these messages

  OK I try it and see if it works. Thank you

• OfficeJet 6500 has Win7. Unable to connect to web services.

  I am trying to connect to Web Services because it has not been activated. The printer says that I have no connection, but the blue wireless light is on. It says that I need a proxy address. I have the printer status report, is this address here? I put in what I thought was the address and I wonder then to enter the proxy port; How will I know what it is? I seem to be long around in circles! Can anyone help please?

  Thanks for your reply. In fact, I had found that the problem is that the network driver was not installed from the disk.  After you have downloaded and installed, everything was OK.

• HP photosmart 7520: HP photosmart 7520 unable to connect to web services

  I am also having this problem. I tried the solutions above. Can you also send the solution for me?

  drzman1

  Welcome to the Community Forum of HP.

  I don't know that to which you are referring - he could be the following:

  By PrintDoc Web services

  PhotoSmart 7520 does not connect to "Web Services"

  You can take a look at the suggestions already provided - they are likely valid for your situation.

  I can also offer you the following:

  Reset Web Services in ePrint printer

  • A method essentially provides the procedure that you find in PrintDocof wire,
  • Two method explains one more 'standard' reset Web Services approach.

  ============================================

  If you are in the USA or the Canada, you can call using Cloud Services.  I suspect that they can help during normal hours, but you can certainly call anytime and see if help is available:

  When to call HP Cloud Services and when to call HP Tech Support

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• PhotoSmart 7520 does not connect to "Web Services"

  My new PhotoSmart 7520 eAll-in-one printer will not connect to the "web services" today. Yesterday all top and work without any problem. Any app I try, it gives me the same error message.

  I run Win XP, the computer is connected to a wireless router with LAN feature. My printer is connected through the LAN. It was working fine yesterday. I did no changes since last night my computer system.

  I'm and turned on the printer and went to print simple Crusaders and received the message that it cannot connect to the 'Web Services '. Sever after tests, I check wireless settings and it shows that it works with an excellent signal strength. The Mac address shows as does the correct IP address for the printer.

  I checked my router to see if she was talking to the printer and everything was correct and functional. He showed increased activity with the printer wireless and work, the IP and Mac addresses were both correct.

  I followed several statements of SUPPORT from HP on the withdrawal and the reactivation of the Web abuse and got a print both times I tried it.

  Just before I downloaded HP Print and Scan, a small icon doctor appeared in the system tray in the lower right by saying that the computer analysis was not available. I ran the program doctor and ran the fixes to scan and print. The small icon disappeared, but I don't know what has been corrected.

  I turned the printer and on again at least twice. And I ran twice wireless configuration software.

  I can always connect to web services. I didn't have this problem when I set up the new printer Saturday. It worked fine until this morning.

  I'm not having any problem connecting to Internet with other software.

  We will define a static IP address and (most importanly) an external DNS for the printer:
  
  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Enter the IP of your router (on the Page of the Network Config) for the gateway.
  -Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  -Click 'apply '.
  
  Now, stop the router and printer, start the router, wait, and then start printing.
  
  After that, you will have to redo 'Add printer' using the new IP address.

• 7520e HP photosmart all-in-one: 7520e photosmart printer, does not connect to web services

  My printer was working fine, I share wireless between your desktop 8.1 windows 64-bit, windows 7 64 bit desktop and a windows 8.1 64-bit laptop, the latter is rarely used although it remains connected.

  Now, for some reason, my printer cannot connect to web services, it says an error has occurred, but you may still be able to use some of our services.

  I can connect to e print without any problems and it is connected to my network and wireless, I managed to send faxes, but only from the top of the charger of my printer page and not my computer, but at least it works, I can do a sheet of coverage since the fax software.

  Is this one of printers who had a few apps taken away from him? If so, this may be the problem with the web services.

  I uninstalled my software to print several times and re installed as has a HP technician but still no luck.

  Any ideas please.

  It print and scan very well although I have on my desktop windows 8.1 for the moment, I still have to

  install it on my windows desktop 7. Last night, when the technology installed on my windows desktop 7, he says you correctly it installed-windows 8.1 desktop, which of course was incorrect. I am the administrator on office computers, no homegroup, or user accounts, I just choose to share.

  Hello @emma22,

  Appreciate your efforts.

  Please check the picture below:

  

  Go to printer EWS - network - wireless - IpV4

  Click the manual IP address - suggest a manual IP address.

  Select the manual DNS, then choose 8.8.8.8 and 8.8.4.4

  Save the settings.

  Let me know how it goes.

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP 7520: Unable to connect to web services

  Get the unable to connect to web services, went through some previous discussions and no help. Uggghg

  Hi @Davem72,

  Thanks for your comments.

  We said that server problems have been resolved, can try you again to see if you are able to scan to e-mail?

  Have you been able to 'test' successfully once you have installed the scanning to E-mail?

  Thank you.

• a 6500 - unable to connect to web services 710n

  I've been on web services and receive printing applications.  Suddenly, my apps stopped printing.  I tried all other solutions, reset default, etc. and still unable to connect to web services.  It requires a power of attorney.  I put the proxy of google 8.8.8.8 and 8.8.4.4 but these don't work.  What proxy & port should I use?

  Thanks for your help.

  Nancy

  Yes, my problem is solved.  Finally, I plugged the usb cord and was able to connect to web services.  I left alone and when I came back he had printed the eprint news.

  Thank you

  Nancy

• Scanning: Unable to connect error Web Services

  My specific error is not listed:
  Server connection error: unable to connect to Web Services. Confirm access to the Internet, and then try again.
  This error keeps popping up when I try to scan a document from the printer to the PC, even though I'm connected wireless to the internet and you can print wireless from all devices. I use this scan function every day, and this error occur every two weeks. Cannot find how to fix it. Have tried rebooting with no luck.

  Thanks - we actually ended up contacting HP because I needed to operate as soon as POSSIBLE for my business. They we had to do something similar to what you suggested and I saved your instructions if we receive this error in the future. Thank you for coming back with me!

• HP Envy 7645: Envy 7645 unable to connect to web services

  I have a new 7645 envy that cannot connect to web services.

  I tried the things:

  Verified Internet access. "The report of ' the Web access test results" printers displays "No problems found"

  Checked the wireless connectivity by connecting to the Server Web Embeded printers

  I put statically (primary) DNS 8.8.8.8 and 8.8.4.4 (secondary)

  The IPv4 address is assigned by DHCP, so I changed to static (manually) assigned

  Re-checked wireless connectivity by connecting it to printing Embeded Web Server with static IP address

  Many printer restarts to ensure that the changes have taken effect. (Have you tried turning off and on again?) (HA!)

  Connected to the https://www.hpconnected.com website

  The printer is registered on my devices tab

  The State of the printer is 'offline' (I assume that this would change if the web services were working)

  Any help would be appreciated.

  Hello treadwayl,

  Welcome to the Forums of HP Support!

  Thanks for putting the time in to a very informative post on the ENVY of 7645 being is not able to connect to Web Services. When you try, what is the exact error or the message?

  I want to try the DNS of: Server DNS main = 209.244.0.3 & secondary DNS server = 209.244.0.4

  Reboot the router and the printer, then try again to connect.

  Let me know the out come, soon.