5660 envy: envy 5660 leaves the impression

Use a desire 5660 for 5 months. It is connected to my network via a wireless connection, no USB cable. I have 4 Windows 10 computers that are on my home network and my first installation of the printer all worked very well. All PC were able to print. One by one over the past months, the PC could not print. My PC has been unable to print. And it arrived today.

I have cyled to the printer several times. There is no error message, no code error, no flashing lights, no red lights. Blue wireless light is turned on. The printer says it is connected to my network and it has a valid IP address.

When I click on the button to print a Word document, for example, it goes through the motions of printing, in a popup appears showing a percentage complete ramp because it sends the statement to the printer, when the bar fills to 100% of what the pop up disappears. But there is no printer the system tray icon.

I went to the HP support site. It was suggested that I install a helper application HP which is supposed to diagnose the problem. I downloaded and installed, then he ran. He says she has no recommendation and listed a bunch of software and drivers. Does it mean that I was suppose to install?  So I install the first package, who said he was the complete software and drivers for all the traits of 5660 envy. He got me to start the new printer configuration scenario around and create a new account to activate the printer. During the activation process I am suppose to click on a button to test print (which I do) to print something that is supposed to have a printer ID on what I'm supposed to enter a field in order to activate the printer.  The printer does not print.  So, I go to the printer and check the setting eprint. It enabled (what a surprise!).  So I print a page the printer display eprint.  It prints this possibility, but there is no printer ID I see. There is only the address email of the printer.  What's supposed to be the identification number?

Even after all this the printer still won't print.

I have not installed new hardware on the network or on a PC. The only software that is installed on any computers in the last 5 months, that's all that was installed by the Microsoft Update service, which can not be stopped on Windows 10.

Hello

Please try the steps below...

  1. Please download and run the HP print and Scan Doctor www.hp.com/go/tools
  2. Try to print. If the problem persists, perform the procedure below.
  3. Uninstall the existing printer software of programs and features.
  4. Restart the PC.
  5. Check for any update of Windows. If necessary, install only important updates.
  6. Restart the PC
  7. Please, download and run the Installer printer HP www.hp.com/go/tools

Tags: HP Printers

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