6th generation Nano more often used to synchronize

Just got a used iPod Nano 6th generation, and I'm in trouble.

I have an iMac 27 inch, model late 2009, running El Capitan. I have the latest version of iTunes.

When I connect the iPod to the computer via most of the USB sites, it does not appear in the Finder as a mounted drive. However, it fact appear in system information under Bus USB 2.0-> Hub-> iPod. The system seems vaguely aware that there is a connected iPod, but doesn't let me do anything with it. The iPod itself says that it is connected, and it charges with success.

However, when I plug the iPod into either of the USB slots on my Apple wired keyboard, it fact appear in the Finder. Basically, on 6 slots USB (4 on iMac) and 2 on the keyboard, it will only reveal when it is connected to one of them.

Once I got it in the right port USB, iTunes has been able to recognize the iPod. However, it seems especially want to synchronize. Usually it hangs there for several minutes while trying to synchronize before you say it's impossible: "iTunes could not copy X to iPod Y because the file cannot be read or written.". At this point, there usually is no longer appears in iTunes (even if it is mounted in the Finder).

Sometimes successfully, it syncs, but 90% of the time that it just hangs up. I don't see a model when this happens. I wrote this, I was able to do accept a synchronization of two podcasts and a song, and then it stopped working again.

I tried to reset the iPod and be in and out of disk mode. I was unable to restore factory default via iTunes: nothing happens for awhile, then iTunes says that it cannot.

I tried to manually add files to the iPod by dragging on in the Finder. This usually causes Finder hang and then must be restarted. In some cases, I can't even restart Finder until I pull the cable the iPod, as the whole system crashes.

I used on the iPod disk utility, to fix all the errors (he found) and to clear its contents.

I wonder if this is related to the USB cable, but I guess my thought is that if the cable was defective, wouldn't I have not have done until now? It shows in the Finder, cool and sometimes allows to synchronize a file. But I could well be wrong. Before I go buy a new one, I thought I would check here to see if it could be something else.

Any help is appreciated. I have this during 4 hours, try different things, read troubleshooting guides, forum posts, etc.

Your Mac is old enough to have ports USB 2.0, so your 6th gen iPod nano should work well with it.  My Mac mini's 2011 (last iTunes and OS X running); It works very well with my old iPods; most of them are older than your iPod nano.  It should work on the direct USB ports on your iMac.  It is strange that it works a little better on the free USB port on your keyboard.  Normally, I would suggest using a direct USB port on Mac when troubleshooting.  And your USB cable is probably fine; I would bad cable try another cable or using your cable power with another Apple device (if possible).

First, you must use the procedure to Reset SMC (System Management).  It serves as a general hardware reset for the Mac.  For an Intel iMac, it's basically unplug the power cord from the iMac and reconnect it, at the end of a specific procedure

Reset the management system (SCM) controller on your Mac - Apple Support  (see Reset the SMC on Mac desktops)

You can also make the correct procedure to Reset NVRAN ("PRAM") ol ', just in case...

How to reset the NVRAM on your Mac - Apple Support

NOW, you can try some real tests to narrow down the cause of your problem.  These are separate test.

(1) stop (power off) Mac and disconnect all the USB devices.  You can leave your connected USB keyboard/mouse.  Do this Reset (reboot) of your iPod

Learn how to reset your iPod - Apple Support

Start the Mac, launch iTunes and connect the iPod to a USB direct on the Mac, by himself.  Is there a difference?  This is to exclude a conflict between connected USB devices.

(2) the iMac in Safe Mode startup

Try safe mode if your Mac does not end commissioning - Apple Support

In Safe Mode, the extensions of the system of third parties (such as device drivers) are not loaded when you start.  In addition, the third party background processes that launch automatically when the connection do not run.  This is to exclude a conflict with a third party software that may interfere with the iPod.  Your iPod should (normally) always connect with iTunes in Safe Mode.  Try things like the synchronization and restore in iTunes.

(3) create a new 'Test user' account in the users and groups System Preferences pane.  I have a user account on my Mac named Test user.  This user account can be Standard (not administrator). Disconnect , then reconnect you user account.  Do not use Quick user change.  In the new user account, run iTunes and connect your iPod.  iTunes uses a new iTunes library.  Add a few songs to test the library.  Try things that don't work well in your usual user account.  This is to rule out a problem related to your usual user account or iTunes library.

(4) you can do another test, if you have something like an external drive that can be erased.  Use the Setup program for El Capitan downloaded from the Mac App Store to install an external OS X "fresh" on the hard drive system, after erasing it in disk utility.  Startup test of external drive system.  Launch iTunes, plug in the iPod and try even.  This is to rule out a problem with your existing system of El Capitan, which can inherit problems that you apply updates over time.

In each case, if the iPod works normally for this test, you have reduced the cause.  You can then focus your troubleshooting to find the exact cause.  Please post back with new discoveries...

Tags: iPod

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